Voluntary Community Manager
72% Flex- Remote from:United States
Voluntary Community Manager
Offer summary
Qualifications:
Strong community management experience, Passionate about supporting nonprofits.Key responsabilities:
- Manage volunteer user experience at scale
- Facilitate events to welcome volunteers
Taproot Foundation
Non-profit Organization - CharitySMEhttp://www.taprootfoundation.org/
aboutTaproot Foundation
Job description
Your missions
Job Type: Full-time
Location: Remote, United States
Reports to: Senior Director, Community Engagement.
About Taproot Plus
Taproot Plus, Taproot Foundation’s online nonprofit and volunteer matchmaking platform, directly delivers our mission by getting nonprofits the resources they need, for free. Through Taproot Plus, business professionals deliver support in critical areas like marketing, strategy, HR, IT, and strategy, that organizations need to achieve their missions. The Volunteer Community Manager will lead user engagement and community building efforts for volunteers within this innovative tech-enabled program through empathetic user support at scale, creative engagement campaigns, and event facilitation. This role sits on the Engagement Team, which is responsible for the organization’s online programs as well as the organization’s overall impact goals.
About the job
This job is ideal for a professional who has a strong background in community management and engagement and is passionate about supporting nonprofits through volunteerism. The Volunteer Community Manager will leverage their communications and customer service expertise to delight Taproot Plus’s network of 150,000+ volunteers throughout their user journey. Work will include bringing new professionals into our network, developing resources, events, and communications that set volunteers up for success in our programs, facilitating spaces where volunteers can gain value from one another, and managing and troubleshooting the challenges stakeholders face in doing pro bono. You will serve as the face and voice of Taproot Plus for volunteers; recruiting, engaging, connecting, and supporting the diverse community of professionals that we serve.
What you'll achieve
- Manage the successful volunteer user experience in Taproot’s online programming at scale, from user acquisition, to program match, to successful program completion.
- Facilitate events that welcome volunteers to the Taproot community, educate them on being a successful skills-based volunteer, and connect them with one another.
- Consult with individuals as a Volunteer Advisor, sharing expertise and making recommendations to volunteer users on how to best navigate Taproot’s programs and successfully partner with nonprofits.
- Lead Taproot Plus volunteer content development for resources, articles, event decks, and more, and execution of wide-scale volunteer engagement communications campaigns (National Volunteer Week, GivingTuesday, etc.)
- Craft engaging communications that guide volunteer users through their online user experience and manage updates to transactional emails.
- Manage initiatives that bring volunteers together for resource-sharing, networking, and mentorship, including but not limited to: community message board, virtual networking, facilitating partner projects, etc.
- Support our nonprofit’s efforts to build strong community partnerships with gathering points for potential volunteers, acting as a professional and enthusiastic ambassador of Taproot.
- Collaborate with Taproot’s marketers to shape and execute campaigns that expand awareness of skills-based volunteering and Taproot’s programming and convert our users into ambassadors for mission.
- Build and maintain relationships with Taproot Plus's most frequent volunteer users, identifying ways to optimize their experience, increase their donation value, and share their stories as inspiration for other volunteers.
- Support the Taproot Plus team leader in translating user feedback into program improvements focused on optimizing volunteer user adoption, engagement, and impact.
Required profile
Experience
Hard Skills
Soft Skills
- Excellent communication skills
- Effective team player
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