Commercial Auto/Heavy Equipment Assessment Specialist

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently recruiting for motivated and knowledgeable Commercial / Heavy Equipment Road Appraisers to service Ontario-GTA.

In this role, you will be responsible for the assessment of repairs and total loss valuations for  heavy on road and off road vehicles of various kinds. This will include motorhomes, RV and commercial use trailers, heavy industrial equipment, heavy trucks, medium duty and tow trucks, motorcycles, snowmobiles, ATV. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service and accuracy.

What You'll Do

• Utilize  computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required.

• Review appraisals from approved vendors

• Negotiate with repair facilities on repair plan processes

• Re-inspect repaired units for quality of service and cost control measure.

• Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs.

• Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field.

• Reports fraudulent claims to senior supervisor.

• Hours of operation can include evenings, weekends and statutory holidays.

• Work closely with claims handlers to provide valuable coaching and information on coverage issues

• Identify and communicate opportunities to improve the customer experience, the claims handling processes and financial outcomes for the business

What you'll Bring

• Excellent communication and negotiation skills

• Minimum of 2 - 5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal and collision repair industry experience

• Working knowledge of Audatex and Mitchell Estimating System

• Prior appraisal  and hands on shop experience a must.

• Strong computer skills, good communication skills, a strong team player, strong problem solving skills

• A network of reliable industry contacts for part pricing, used vehicle values and repair procedures.

What you’ll get

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

• Exceptional Career Development opportunities.

• We’ll support your professional development education

• Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.