Associate Director, Creative Services

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Job Description

The Associate Director of Teladoc Health’s Creative Services is a leader of our best-in-class, in-house Creative Team. Must be a rare person who lives at the intersection of Creativity and delivery. Just as comfortable as a hands-on designer as a leader to guide our team to beautiful Creative content and organize complex projects while aligning different people around one goal: great Creative that gets results. Our Assoc. Director of Creative Services manages our team of designers, animators, editors and copywriters in producing creative work in all channels. Must have proven experience working across omni-channels, in a fast-paced, dynamic environment. 

In-House agency roles are different in the best way. This is a highly cross-functional role, in which you’ll partner closely with our Consumer and B2b Marketing teams, as well as Product Design, Clinical, Data Science, Health Coaching, and other internal teams on a wide range of initiatives.
 

Role and Responsibilities

• Responsible for overall leadership of Creative Services work from planning and scoping to scheduling creative resources for marketing initiatives and trafficking assets
• Experience as both a graphic designer and creative leader
• Bring new ideas and creative approaches to enhance effective marketing solutions.
• Identify the skills and resources within the Creative team to deliver initiatives on time on budget, at the highest possible quality. 
• Inspire and mentor Creative talent
• Deliver quality work that maps back to the business objective and the creative brief.
• Work in a flexible, and nimble framework with multiple teams across different time zones.
• Dual ability to maintain the broad vision required for executing a project, including strategic thinking, and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to excellence, and project requirements. 

Qualifications Expected for Position

• Bachelor's degree with a major in marketing, communications, business or other closely related areas, or matching career experience.
• 6+ years of project management experience in advertising or marketing communications in a client-facing role; minimum of 4 years of hands-on experience managing multi-channel campaigns.  Advertising Agency experience a huge plus.
• Experience in inspiring and teaching junior and mid-level Creatives
• Able to demonstrate proven organizational and project management skills and must be detail oriented.

• Ability to develop project scopes involving relevant stakeholders and ensuring feasibility.
• Ensures resource availability and allocation
• Ability to develop and follow detailed project plan to track progress
• Reports and escalates to management as needed
• Can provide regular status reporting to track project progress against goals, objectives and timelines.
• Has experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM, Analytics) across remote offices. 
• Strong presentation skills, and excellent verbal, and written communication skills. 

• Good understanding of web, print and digital standards.
• High EQ and the ability to read what a team needs to help motivate them. 
• Self-motivated, and driven to build  and create great work. 
• Working knowledge of Workfront and/or other project management/resource allocation tools

Education Requirements

Bachelor's degree with a major in marketing, communications, business or other closely related areas, or matching career experience. PMP certification a plus. 

About us:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.

Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.