Product Manager, Data Products

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.  Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

 

WHO ARE YOU?

Passionate and motivated. Driven, happy to deal with and remove ambiguity, a strong entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Versatile, autonomous high performer in multiple disciplines. You are skilled in building consensus, making data-driven decisions, and delivering world-class customer experiences. You persuasively advocate for an idea, but always stay open minded and rigorously prioritize. You have a bias towards action. Most of all, you love to dig in and build amazing things with your team, always pushing the envelope. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

 

THE ROLE

Live Nation Core Data Services is looking for a world class Product Manager to create primarily internal data products for marketing and operations teams. A major part of this role is to help engineering teams ingest multiple data sources from operations all over the world and provide a single global data platform on which our data products will be built. We need someone who can work with internal customer groups and ideate, define, build, and launch data products that drive major outcomes across multiple business functions and markets worldwide. This role is on the team handling international data ingestion work, and beyond ingestion will own the data products we build for multiple customers worldwide. We need someone comfortable working globally across time zones.

 

This is a critical role on an entrepreneurial team with the resources, exposure, and customer base of the world’s leading live entertainment company. The person we're looking for will combine passionate product leadership with discipline and a keen attention to detail. We need a committed leader who builds trust throughout the business. We need research and iterative validation driving technical solutions as well as informing build/buy/partner decisions. We need someone who manages a roadmap and backlog, often feeding multiple engineering teams, and who clearly defines success criteria and post-launch measurement requirements—all of which is found in their documentation. This is a key role on a high-performing team, and we need people who are looking for this type of environment.

 

WHAT THIS ROLE WILL DO

• In partnership with stakeholders and product team, build out a product roadmap for functional area(s) of LN Digital
• Own feature delivery for roadmap items, enhancements and bug fixes, including functional requirements and any required documentation (flow diagrams, prototypes, contract mapping, etc), creating and prioritizing user stories and documenting deployment and post-deployment activities
• Create, update, monitor and clarify detailed user stories in JIRA
• Communicate desired scope and features to designers and work with them on designs.
• Monitor performance and measure impact (adoption, production issues, etc.) of product enhancements / releases to, if needed, drive clarity on product iteration
• Work with external third-party vendors to assess new partnership opportunities and/or evaluate existing solutions
• Broad data ingestion from multiple countries and platforms and from multiple sources
• Make data useful—perceive customer needs and opportunities, and set the vision for data products that significantly impact the wider business
• Work with engineers and program managers every day to set priorities and drive roadmap
• Create and track measurements to enable successful design, build, launch, and when needed, wind-down of multiple products

 

WHAT THIS PERSON WILL BRING

• 4+ years of as a product manager, with ideally with business customer applications.
• Strong data background; previous BI experience, Analysis, and/or Data Engineering a plus.
• Strong technical savvy; ability to work and communicate effectively with data engineers.
• Experience connecting directly to data sources and writing your own SQL queries; any Python, Spark, or Databricks experience is a huge plus.
• Expertise documenting requirements that translate business needs into technical requirements. Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams across the business.
• Comfortable juggling multiple concurrent projects and setting priorities.
• Experience with JIRA / agile user story and acceptance criteria writing.
• Willingness to work with cross-functional teams across time-zones and odd hours as necessary.
• Excellent analytical skills required, experience with user behavior data will be a leg up.
• Track record of success launching data products or business applications
• Passion for live music and events is a plus
• Versatility to work across disciplines and unlock whatever capabilities are needed to make products successful; no job too big or too small mentality

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position in California is:

$120,000.00 USD - $150,000.00 USD

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.