Customer Service Agent - German

Becoming a Customer Service Agent with German at Capita:
As a Customer Service Agent at Capita you will be joining a team of dedicated individuals supporting our Telecoms clients based in Germany. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time,
we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

Job title:

Customer Service Agent - German

Job Description:

What you’ll be doing:

• Assisting with device operation and fault finding

• Preparing service explanatory notes and assistance

• Processing the activation and deactivation of SIM cards

• Consulting on tariff, preparing tariff offers and changes including queries and complaints

• Making changes to contract data (e.g. address and bank details)

• Advising on contract extension options

• Helping clients convert to online or paper invoices

• Processing notice

• Managing payment modalities (such as invoice declaration; provision of information on

instalment payments/reminders)

• Selling of products or options

Skills you need to succeed:

• German at C1 level or above

• Customer oriented attitude

• Excellent organizational and communication skills

• Good knowledge of MS Office

• Willingness to work in shifts 5 days a week, from Monday to Friday (8am-4pm, 10am-6pm,

12am-8pm) and 1-2 Saturdays a month (9am-5pm)

• Optional: English at A2 level or above

What’s in it for you:

• Employee Assistance Program for employees and their families (psychological support)

• An extra day off for voluntary activities close to your heart

• Performance bonus

• Possibility to work fully remotely

• Access to our Employee Network Groups, which represent every strand of diversity and allow

colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to become one of the Internal Trainers

• A multinational environment with strong ties to UK business culture

• LuxMed medical healthcare and Generali group insurance

• Multisport Plus / Classic or MultiKafeteria benefit systems

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in

the 8-hour working day)

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa. Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź. Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of 
April 2016 we hereby inform that:
1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its 
registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 
142604890, NIP 5252488222.
In case of any questions or requests concerning data processing, you can contact us 
at: PrivacyPoland@capita.com.
2. Your personal information will be processed for the purpose of the recruitment 
process, including the assessment of qualifications, aptitudes and abilities required 
for the position for which you will be applying and/or future recruitment processes if 
you requested that by checking the relevant box below.
3. The legal basis for processing your personal data:
a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on 
the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the 
request of the data subject prior to entering into a contract) to the extent indicated in 
labor laws (including but not limited to, the extent resulting from Article 221 § 1 of the 
Labor Code, such aname and surname;; date of birth; contact detailed
(correspondence address); education; employment record to date
b. Your consent – for processing other data provided in the CV and in the cover letter in 
case you voluntarily providing us with data other than we requested. , and for 
processing your personal data in future recruitment processes in case you agree to 
take part in those processes. 
c. Our legitimate interest (article 6(1)(f) of GDPR) – in terms of data collected during the 
interview as well as results of the qualification tests. We have a legitimate interest in 
verifying your abilities, aptitudes, legality of stay and work – we require this to assess 
whether you are a suitable person for the post in question. 
4. Your personal information will be transferred to processor outside the European 
Economic Area (EEA), located in United Kingdom as a part of a recruitment process 
and Hiring Managers located in different locations in the UK, Ireland and India. In the 
case of transferring personal data to the United Kingdom of Great Britain and 
Northern Ireland, the European Commission has decided to determine an adequate 
level of data protection. The transfer of personal data to India is based on the 
application of the Standard Contractual Clauses included in the Data Transfer 
Agreement (DTA), to which the Group company Capita located in India, is a 
signatory.Your personal data will be transferred to recipients participating in the 
recruitment and employment process, i.e., to companies handling the legalization of 
residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and 
safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll 
services (AdAc Sp. z o.o.), as well as to companies related to Capita Group. After a 
successful recruitment process, your data will be shared with a medical facility with 
which the Administrator has a contract to conduct preliminary examinations, with the 
facility being a separate Data Controller. Your personal data may be also 
disclosed to entities and authorities authorized to process such data. 
5. Your personal data will be stored from the day of sending your CV:
a. for a period of 6 months for the processing of your personal data in the current 
recruitment process for which you applied,
b. for a period of 12 months if you give your consent for the processing of your 
personal data for the purpose of future recruitment processes.
6. You have the right to request access to and rectification or erasure of your 
personal data, restriction of processing or the right to data portability.
The right to withdraw consent at any time is not affecting the lawfulness of 
processing based on consent before its withdrawal.
7. At any time you have the right to object to the processing of your data. In such a 
situation, the Controller will cease to process your data for the aforementioned 
purposes, unless the Controller can demonstrate that with respect to your data there 
are valid legitimate grounds that override your interests, rights and freedoms, or your 
data will be necessary for us to possibly establish, assert or defend claims.
8. The provision of your personal data to the extent provided by labor law, including in 
particular to the extent provided by Article 221 of the Labor Code, is a statutory 
obligation and at the same time is necessary for you to participate in the recruitment 
procedure. Failure to provide data will result in your inability to participate in the 
recruitment procedure. Your provision of other data is voluntary.
9. Your personal data will not be a subject to the automated decision-making, including 
profiling.
10. You have the right to lodge a complaint on unlawful processing of your personal 
data, to the supervisory authority: Data Protection Authority of the Republic of 
Poland (UODO, ul. Stawki 2, 00-193 Warsaw)

Location:

Opole

,

Poland

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)