Principal Engineer - Data and Analytics

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

We are seeking a highly skilled and experienced Data and Analytics Developer to join our team. The ideal candidate will have a strong background in data analysis, data visualization, and analytics application development. From ideation, architecting, developing, testing, implementing, selling, delivering, and maintaining applications and solutions, this role requires a Consulting and Product mindset.

Responsibilities:

• Build analytics applications to collect, process, and analyze large sets of data that support decision making in contact center and customer experience contexts
• Develop and maintain data pipelines and data storage solutions for Genesys Cloud and Genesys Engage, integrating them with 3rd party sources and systems of record
• Build analytical insights and dashboards with Genesys Cloud Data
• Work with cross-functional teams and directly with customers to identify and solve business problems through data-driven insights
• Continuously improve data quality and accuracy through data cleansing and validation

Requirements:

• 8+ years of product development or consulting
• 8+ years direct experience with Genesys Engage Infomart or GCXI; 
• Strong understanding of Contact Center and Customer Experience data and metrics
• 5+ years of experience in data engineering, data analysis, data visualization, and programming
• Strong Experience with building reporting views, datawarehouse process
• Experience with cloud platforms - AWS and Snowflake
• Strong proficiency in SQL, data modeling, and data engineering
• Familiarity with scripting languages for data engineering
• Experience with cloud data platforms such as Snowflake and Elastic Search
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills
• Bachelor's or master’s degree in Computer Science, Data Science, or a related field

Preferred Qualifications:

• Experience with Snowflake and AWS
• Experience with data governance and data management best practices.
• Experience working with remote engineering teams
• Familiar with software development and project management frameworks
• Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, Cisco, Avaya, etc.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$121,500.00 - $238,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.