Strategic Sourcing Manager - Technology

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Strategic Sourcing Manager – Technology to join the team that will support all technology (XaaS/software/hardware/telco) renewals and projects for Genesys. This individual contributor will lead high-complexity sourcing projects and manage supplier relationships while working effectively along with the business leaders and the broader Procurement team. The Strategic Sourcing Manager will provide meaningful commercial leadership in cross-functional project teams while developing and executing creative strategies to ensure work is conducted with rigorous professional standards in full compliance with organizational governance.

Key Responsibilities:

• Owns the end-to-end process of managing multiple projects and stakeholders as an individual contributor on a team supporting the technology category with the ability to present (formally and informally) to stakeholders, legal, finance, leadership team, etc.

• Participates in fact-based negotiations and implements contracts utilizing approved terms and conditions, while facilitating across multiple subject matter expert teams in the company.

• Develops thorough category and vendor management strategies and manages overall vendor performance including acting as an escalation point in the event of non-performance.

• Manages stakeholders through an effective stakeholder engagement plan by understanding their needs and aligning business objectives with risk mitigation.

• Primary negotiator on initiatives and guides sourcing event (RFx), cost analysis/benchmarking, selection process, negotiation, contract strategy and vendor management.

• Creates and delivers a range of reports and presentations relating to, and including, savings tracking, project status, savings forecasts and spend profiles to key stakeholders. Ensure metrics and action plan are in place for continuous improvement.

• Influences effectively to ensure business needs consider commercial reality and do not unknowingly compromise value.

• Escalates key risks and helps achieve effective resolution.

• Accountable for quality and timeliness of critical deliverables and communications to stakeholders and project teams.

• Manages sourcing calendar of events to facilitate budget discussions in conjunction with the strategic finance team, IT and stakeholders.

• Works within a cross-cultural, multi/country team to collaborate and perform.

• Embrace a team mentality. Support the development of other team members (Specialists or Associate Sourcing Managers).

Desirable Skills:

This is an exciting opportunity for a self-starter with a passion for creativity and influencing positive change. The candidate must be creative and should be prepared to add value to the long-term direction of Strategic Sourcing strategies with a focus on transforming from tactical to strategic. You will be part of the development and implementation of technology category sourcing strategies to meet challenging business targets, including cost reduction, working capital Improvement, productivity improvement, supplier relationship management effectiveness and supply base reduction. The role carries a very high level of autonomy to deliver results within an environment where processes are currently being developed and implemented.

General Traits:

• High-energy, high-integrity individual with the ability to work independently, with minimal supervision, on multiple, concurrent projects of varying complexity and priorities.

• Communication skills: Thorough written and verbal communication. Able to communicate effectively with junior and senior stakeholders.

• Accountability: Excellent sense of accountability and urgency with the ability to multi-task and prioritize accordingly.

• Innovation: Deep ability to create from concept and an ability to look for opportunities to apply new and evolving ideas, methods and approaches.

• Analytical Skills: Problem-solving skills and techniques. Able to understand spend analysis and draw out conclusions and fact-based choice making.

• Project Management Skills: Ability to plan deliverables, milestone and sign-off points, monitor activities to achieve organizational goals.

• Negotiation Skills: Able to identify win-win solutions in a complex situation; able to keep calm under pressure.

• Functional Knowledge of Procurement processes: Category Planning, Contract Lifecycle Management, Strategic Sourcing and Supplier Relationship Management (SRM), Stakeholder Engagement.

Minimum Requirements:

• Bachelor’s Degree.

• Procurement/Project Management qualification is desirable.

• Minimum of 8 years of experience with a Bachelor’s Degree in Supply Chain, Business, Finance, or related field, or 6 years and a Master’s degree, or a PhD with 3 years of experience or equivalent.

• Minimum of 5 years of experience in strategic sourcing within a software, IT, or Technology category preferably working at a Tech Company, Private Equity backed, or start-up and working on contracts ranging from $50k-$200m.

• Critical thinking and problem-solving skills.

• Experience developing process or part of an early-stage Strategic Sourcing team.

• Able to work independently, as well as work in a team-orientated and exciting, dynamic environment (aka comfortable operating in “they grey”).

• Thorough presentation skills including C-suite experience/engagement.

• Highly proficient with Microsoft Office programs including Word, Excel and PowerPoint.

• Experience with using and/or implementing Procurement/Sourcing solutions (e.g. Workday/Scout, DocuSign, etc.).

Key Interfaces, Internal/External:

• This important position will require establishing and managing relationship(s) across many layers of internal and external interfaces.

• Reports to the Director of Strategic Sourcing, Technology within the Procurement team.

• Interfaces with leaders at Sr. Manager, Director, Sr. Director, Vice-President and Senior Executive levels within Genesys from all functions including but not limited to Technology, Marketing, Engineering, Finance, IT, and Sales.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$83,600.00 - $164,000.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.