Clinician Experience Specialist

About the Role

Our workforce is expanding rapidly and is subject to complex personnel file demands due to multiple states served and a general high level of scrutiny by state agencies. The Clinician Experience Specialist manages all aspects of the personnel file process from beginning to end of the employee life cycle, working with multiple departments to assure that files are complete and ready for inspection at any time. The Clinician Experience Specialist will be responsible for ensuring the following:

Responsibilities

• Manages personnel file activity at all stages, from pre-employment to post-departure, including assembling, maintaining, and deactivating files as required.
• Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed. 
• Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
• Maintains regular contact with new hires via all available channels, including email, phone and text.
• Assures that all regulatory requirements are met including:
• Complete background checks at hire and as required, including fingerprinting and state registry checks.
• Assure job descriptions are accurate and present in each file, with all required signatures completed.
• Ensuring complete health screening, medical testing, and immunizations are completed for employees per state and Joint Commission requirements.
• Verification of required credentials, education, and experience for all new employees
• Documentation of all trainings required by external agencies, both at hire and ongoing
• Completion of initial and periodic competency assessments for all client facing staff
• Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments to keep them apprised of new hire progress and performance.
• Conducts periodic audits of employee file data for timeliness and completeness. 
• Maintains strict confidentiality when managing sensitive employee and contractor information. 
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners. 
• Other duties as assigned.

Qualifications

• Bachelor’s Degree required or equivalent in experience
• 1 year of HR onboarding administration or training experience required
• HR experience in a healthcare setting is highly desirable
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Microsoft Office proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note: We are not currently considering applicants in CA, CO, NY, and WA for this position.  #LI-remote