Admissions Manager

About the Role

We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

Responsibilities

• Manages a team of admissions coordinators with the following responsibilities, including, but not limited to:
• Performance reviews
• Weekly 1:1 meetings
• Hiring, training, coaching, and development
• Oversight of team caseload
• Develops and implements admissions best practices, refines and updates standard admission and discharge processes, and oversees admissions staff.
• Reports and analyzes performance related to admissions and inquiries to Charlie Health senior management
• Responsible for high contact center service levels and call quality monitoring/coaching for team members
• Ensures team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
• Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
• Ensures team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Requirements

• Bachelor’s degree in healthcare administration or similar field preferred (Master’s degree in public health, healthcare administration, or business administration a plus)
• 2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)
• 1-2+ years of Salesforce experience required
• Previous management experience required
• Upholds Charlie Health’s Mission, Vision, and Values
• Experience working with young adults and adolescents
• Familiarity with outpatient mental health settings and services
• Strong ability to multitask and work in a fast-paced environment
• Demonstrates a high level of emotional intelligence
• Knowledge of HIPAA policies and procedures
• Proficient with Microsoft Office and Google Suite 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.