Customer Service Representative - P2P (LATAM)
84% Flex
Offer summary
Qualifications:
1+ years of customer facing or customer service experience., Strong IT skills with technical query handling. , Exceptional written communication skill and active listener., Fluent in English and Spanish, blockchain and crypto knowledge preferred., Willing to work irregular hours and weekends..Key responsabilities:
- Arbitrate customer disputes and ensure marketplace safety.
- Create culture to achieve customer service objectives.
- Identify product improvements using customer insight.
- Act as Voice of the Customer and provide feedback.
- Conduct customer surveys for continuous improvement.
Job description
Required profile
Experience
Level of experience :
Junior (1-2 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Effective communicator and active listener.
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