We are looking for a part-time remote Customer Success & Account Manager to help support our growing user base of livestock buyers, farmers and agents.
Agora Livestock is an agtech company in Australia’s multi billion dollar cattle, sheep and goat industries. Our platform provides a supply chain management solution for livestock buyers and agents and a marketplace for buyers, sellers and agents. We operate a
The basics
- Part-time opportunity to work several hours a day for several days a week
- Remote role (but there is desk space available in Perth office if you’re based in WA and want to get out of the house!)
What the role includes
The Customer Success & Account Manager position is a sales and customer support role. You’ll be heavily engaged with our users and work closely with our management and product teams to continue to drive the business forward.
Day to day, you will be talking to platform users and helping them get the most out of the platform to save them time and help them make better informed decisions. To do this, you will need to
- Understand the needs of platform users (livestock farmers, agents, traders and buyers, feedlots, processors)
- Help on-board new users
- Check-in with existing users on their progress and offer proactive support
- Lead product demonstrations and presentations for platform users
- Use Intercom and other software to manage, prioritise, and document all interactions
- Help organise and manage sales events
- Document and report suggestions from users to improve Agora Livestock
- Other duties as assigned
Minimum qualifications
- One (or more) years experience customer service or sales in the livestock or agricultural supply chains, or the ability to demonstrate similar sales experience
- Great at talking and listening to farmers, livestock agents, buyers, and traders
- A strong understanding of the Australian livestock industry
- Comfortable with technology
- Reliable internet and phone access
How to apply
- A cover letter is essential – tell us why this specific job interests you
- Attach your CV
