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Technical Customer Support Specialist

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

5+ years experience, Proficient in customer service software, CRM systems.

Key responsabilities:

  • Resolve customer inquiries through chat/email
  • Maintain SLAs, escalate issues as necessary
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AppMySite Scaleup https://www.appmysite.com/
51 - 200 Employees
See more AppMySite offers

Job description

This is a remote position.

Job Role:

We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail and chat, and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. 

Project Role: Technical Customer Support Specialist
Work Experience: 5+ years
Work location: Remote
Must Have Skills: Customer Service & retention, Problem solving.

Roles and Responsibilities
  • Resolving customer inquiries through chat and email.
  • Maintain the overall service level agreements.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Updating customer information as required.
  • Maintaining confidentiality of the information.
  • Improve customer retention and acquisition rate.

Profile 

  • Proficient in customer service software, CRM systems, and other relevant tools.
  • Experience in working for IT product company.
  • Strong understanding of SaaS-based products, mobile app development and web development.
  • Outstanding communication skills, both written and verbal.

Desired Candidate Profile

  • Good communication skills
  • Good, positive attitude
  • Good debugging and problem-solving skills
  • Good IQ
  • Lots of common sense




Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Motivational Skills
  • Customer Service

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