Offer summary
Qualifications:
5+ years experience, Proficient in customer service software, CRM systems.Key responsabilities:
- Resolve customer inquiries through chat/email
- Maintain SLAs, escalate issues as necessary
This is a remote position.
Job Role:
We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail and chat, and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.
Profile
Desired Candidate Profile
DXC Technology
RELX
ECI Software Solutions
Somewhere
Medtronic