Director, Associate Well-Being Experience

Become a part of our caring community and help us put health first
 

The Director, Associate Well-Being Experience oversees the design, build and implementation of the Company’s diverse well-being packages for each of its operating divisions. Each division’s package promotes and enhances associate physical health, emotional health, purpose, belonging and security as a key component of the total reward package for retaining talent.

The Director will build these programs to appeal to emotional drivers of decision making and motivators for healthy behavior.  They will need to deploy behavioral economics, incentives, surcharges, marketing, outreach and community reinforced strategies and tactics (i.e.,) that are both effective and appropriate for individual associate groups and worksites. The Director, Associate Well-Being Experience requires an in-depth understanding appealing to diverse workforces including fully remote associates, hybrid office based, field sales, clinical and supporting associates, clinic based associates.

The Director, Associate Well-Being Experience:

• Oversees the design, implementation and operations of the Company’s well-being packages to ensure they achieve target outcomes and deliver excellent user experience.
• Coordinate well-being package delivery with divisional culture and engagement leads so that well-being objectives become and remain a critical component of the Company culture.
• Develop and foster the Company’s network of well-being champions that evangelize the benefits of our well-being programs throughout the organization.
• Oversee the preparation of quarterly associate well-being snapshots and advise leaders on effective responses unfavorable changes.
• Utilize increased engagement in culture development programs like volunteerism and charitable gift matching to improve associate engagement, well-being and health.
• Leverage internal and external clinical expertise to identify gaps and improvement opportunities in associate care, improve population health, optimize health plan outcomes, determine appeals and consistent coverage, and assess new technology and clinical programs.
• In collaboration with the associate benefit team identify evidence based preventative health objectives for associates and lead associate, and dependent, engagement with programs that achieve those objectives.
• Oversee health plan specific well-being incentive programs including surcharges and HSA funding incentives to ensure they are compliant with applicable regulations, properly designed to incent health objectives pursued and are economically appropriate for the objective.
• Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance.

Use your skills to make an impact
 

Required Qualifications

• Master's Degree
• 8 or more years of designing and implementing Well-Being Packages
• 5 or more years of HR or Benefit Management experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Demonstrated experience making metric driven design decisions and monitoring subsequent performance

Preferred Qualifications

• Certification in Public Health and Administration
• Center for Disease Control Work at Health Certified

Additional Information

Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
•    At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
•    Satellite, cellular and microwave connection can be used only if approved by leadership
•    Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
•    Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
•    Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Social Security Task:
 Alert: Humana values personal identity protection.  Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.  

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview.  In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$149,800 - $206,100 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.