Azure/AKS and Automation Cloud Operations Lead

Become a part of our caring community and help us put health first
 

The Azure & AKS Operations Lead position will oversee Azure/AKS operations to ensure the environments health, stability, manage the daily cloud-based systems utilizing Azure and AKS cloud platforms to ensure the availability, performance and scalability of cloud based systems. The Lead is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of Cloud hosting operations with the ability to effectively communicate with customers, and internal stake holders. The ideal candidate will have expert knowledge in Kubernetes (AKS) and automation and has previous hands-on experience in containerized environments using DevOps practices.

Responsibilities

• Lead and provide direction for our Managed Service Provider (MSP).
• Seek out and improve operations processes with an automation mindset.
• Lead Managed Service Provider in operations for Azure Cloud environments.
• Lead and participate in the Design, implementation, and Operation of infrastructure monitoring solutions.
• Provides cloud governance, processes and technical advisory support to business units and projects by working cross-functionally and provide recommendations that support the business needs.
• Availability for 24/7 On-Call rotation
• Participant as required (Level 2/3 escalation point) for Incident Management.
• Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud services.
• Work with cross-functional teams to support the engineering and implementation of new cloud applications or solutions and define the related risks and onboard new capabilities.
• Ability to communicate at all levels within an organization and influence strategic direction.
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and understand business initiatives.
• Responsible for adherence to corporate standards regarding applicable corporate policies, including code of conduct, safety, and GxP compliance.
• Measure
  • Responsible for setting reporting standards and reviewing the cloud reports.
• Review
  • Observability/Monitoring, event correlation, Alerting and response to alerts, making and settings standards and policies.
• Improve
  • Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around cloud compliance, metrics/reporting and cost optimization.
  • Provide senior level expertise on decisions and priorities regarding the enterprises overall cloud operation strategy, consumption, and optimization opportunities. Understand Cost controls and the various cost optimization techniques.
  • Identifies, drives, and assists in the implementation of opportunities to standardize cloud environments.
  • Understand Cost controls and the various cost optimization techniques.
  • Understand reliability and performance aspects and make recommendations.
  • Capacity Management within the cloud environments.
  • Mentor the Operations organization and less experienced technical staff.
  • Service billing management. Utilize knowledge to detail cost drivers in cloud systems delivery and operations and the consequences of the technical decisions made by you and/or others.
• Document
  • Strong documentation skills for updating and maintaining a Knowledge Base and knowledge articles. Establish required documentation, standards and policies.
• Change Management
  • Working knowledge and hands on experience with Service Now and ITIL change management.
  • Participate in onboarding systems and services within the cloud environments.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s Degree in Technology related field or 5 -8 years of related work experience; Technical background in healthcare or companies is preferred.
• Minimum 3 years of working Cloud experience.
• AKS container experience.
• Established experience in Cloud Service development, compute engineering and automation.
• Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub.
• Has hands on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash.
• Interacts well with diverse groups within function and maintains strong working relationships with internal and external entities.
• Ability to influence others in the technology areas.

Preferred Qualifications

• Strong background in Operations and/or Infrastructure Engineering.
• AZ104 certification or higher (may need to obtain once on job)
• Strong understanding of Azure services (IaaS, SaaS, PaaS,).
• Strong understanding of services utilized by cloud vendors (Azure, AWS & Google).
• Familiarity with Dynatrace, Azure Monitor, LogAnalytics, Cost Explorer, Splunk,  TurboNomic, CloudAbility and other cloud management tools.
• Understands the Well Architected Framework and has hands-on experience and implementation of Cloud solutions.
• Azure Certified Solutions Architect.
• Advanced knowledge preferred in Linux and/or Windows System Administration tasks including OS installation, configuration, troubleshooting and management. Linux User Management, Log Analysis, resource utilization and fine tuning.
• Strong understanding of network and firewall principles.
• Familiar with Service Now.
• Background in regulated companies a plus (pharmaceutical, healthcare, financial institutions or similar).

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$126,800 - $174,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.