Senior Manager, Controls and Detection

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for a Senior Manager to identify and mitigate risk and fraud on the platform. If you are passionate about pattern-recognition, noting trends and building solutions for risk prevention, this is an exciting opportunity for you!

As a Senior Manager, Controls and Detection, you will proactively identify and assist in the remediation of risky trends by building controls with your team. If you find joy in a fast-paced environment, learn quickly, possess analytics experience, and have a knowledge of risk and fraud behaviors, this could be the perfect match!

This is a full-time position reporting to the Director, Risk & Fraud Policy, Programs & Controls and the base salary range will be 139,000.00 - 181,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What does the day-to-day look like?

• Lead a team of analysts who will create and maintain rules in our internal control interfaces - driving key KPIs including time to detection and minimizing financial loss
• Build processes to review, validate, and provide estimated precision and value rates for proposed controls, collaborating with Product, Engineering, Analytics, and Operations.
• Responsible for control tuning needs based on emerging data trends or changes in Etsy policies or products
• Provide trend feedback to the internal teams on a regular cadence and source leads from frontline teammates
• Serve as the SME in control-focused conversations as needed, including developing new areas of enforcement and covering emerging or evolving risks
• Own the strategy for tooling, governance and maintenance of Etsy’s controls program
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5-7 years of Risk & Fraud experience 
• 3-5 years of experience managing people
• Proficiency with SQL, Looker as well as statistics metrics such as precision, recall, and false positive rates
• Experience with large datasets, recognizing and interpreting data trends, and using data to influence business decisions
• Experience in ecommerce or another internet-based industry
• An ability to work independently in a multidimensional and shifting environment, easily adapting to new situations and systems
• Possess excellent judgment, logical critical thinking skills, and use data-driven insights in ambiguous situations
• Bonus points if you have experience using Zendesk, Slack, and Google Suite.
• A trust in and dedication to Etsy’s vision, mission and values

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.