Customer Success Manager

This is a remote position.

You will be one of the main points of contact for our customers, responsibilities include: 

• Understanding our customers' goals and requirements, breaking them down into clear instructions for the research team. 
  

• Regular interaction with our customers to ensure that their DataBees service is aligned with their overall business goals
  

• Ensuring consistent, high quality deliverables are produced on time by our research team
  

• Respond to everyday customer queries
  

• Work closely with the leadership team to improve processes and ensure DataBees customers have an exceptional customer experience from the beginning to the end of the life cycle
  

• Work with sales to ensure new customers are onboarded quickly and effectively
  

Requirements

What are we looking for?

• High level of English
  
• Detail-oriented
  
• Accountability
  
• Organized
  
• Proactive
  
• Customer experience over phone/video
  
• Confidence speaking to Sales/Marketing SaaS leaders
  
• Understanding of B2B Sales & Marketing
  

Benefits

What do we offer?

• Paid vacation and sick leave
  
• Career progression & a self-development budget
  
• Work from anywhere; your home, a café, why not a beach?
  
• Opportunity to work with a small but growing company so you will have the chance to leave your mark!
  

What is our recruitment process?

• Send us your CV and either a cover letter or a video introduction (you can submit this on the application form). For your video, you can use Vidyard, Loom or any app of your choice. In your video introduction, please tell us about a time you had to learn something complex in a short space of time!
  
• First stage interview (career history & experience)
  
• Brief skills assessment
  
• Final interview with CS Lead
  
• Welcome aboard