Delivery Manager

Job Description

Delivery Manager

Delivery Manager I

Who We Are

UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and better outcomes for our communities.

We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States. **

You Are**

UST HealthProof is looking for a Delivery Manger, who under the general supervision of the Delivery Director / VP of Delivery, will successfully deliver a health plan ecosystem within time, budget, and client satisfaction. The Delivery Manger will work with the Health Plan Clients, multiple third-party vendors, and onshore and offshore associates to support large scale system installations, data conversions and then transition these implementations into high performing BPaaS Operations. **

The Opportunity**

• Contribute to a successful implementation of Health plan ecosystem offering for healthcare payor using HealthEdge HealthRules suite and other participating vendors for the client.
• Build and execute a program management plan by having an understanding how different projects/platforms communicate and overlap.
• Maintain RACI matrix and RAID Log, to deliver high quality solutions to customers.
• Develop and implement strategy for the project team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
• Exhibit knowledge of the health plan environment and how technology enables health plan operations
• Ensuring relevant standards, process and regulations are upheld in addition to producing accurate and timely reporting of program status throughout its life cycle.
• Manage vendors and their project managers/plan to an overall program management plan
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance. In addition, work with client to increase awareness of program for a successful rollout.
• Interact with Project Sponsors, other Technical Managers, and multiple development teams to define and deliver complex cross-functional projects.
• Collaborate with the program leadership team to identify staff transition and go live plans including operational readiness planning.
• Assist in the coaching of staff towards meeting and exceeding performance expectations for quality, timeliness, and efficiency.
• Conduct staff training.
• Provide constructive feedback to staff.
• Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. **

What You Need**

• Knowledge in managing complex programs, ecosystems, and environment schemas.
• Experience with Program Management, Problem Management, Release Management, Change Management, and exposure to SDLC.
• Coordinate with team to quickly identify program blockers, issues and establish solutions.
• Ability to communicate effectively across all levels within Technology, Business and Operations.
• Capability to approach problems as challenges and deal with them constructively while promoting this approach to other team members.
• Understanding of the impact of system reliability on business processes and financial performance.
• Strong presentation skills.
• Strong planning and coordination skills.
• Healthcare payor experience.
• Experience with Agile tools and methodologies.
• Bachelor’s degree or higher in business or technical field; 5+ years of relevant work experience in IT or Healthcare Management.
• Work experience in client partner or account interaction is a preferred.
• Strong/proven Customer Focus.
• Experience working in an offshore model is a must.
• Experience in a HealthEdge Payer platform and a managed care environment is preferred.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. **

Role Location: Remote**

Compensation Range: $106,000-$158,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. **

What We Believe**

We’re proud to embrace the same values that have shaped UST HealthProof since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. **

Humility**

We will listen, learn, be empathetic and help selflessly in our interactions with everyone. **

Humanity**

Through business, we will better the lives of those less fortunate than ourselves. **

Integrity**

We honor our commitments and act with responsibility in all our relationships. **

Equal Employment Opportunity Statement**

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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