Manager, Benefits Verification

This position is responsible for developing, and executing on, the end-to-end waiver process for all applicable clients, including but not limited to: partner selection; technical and non-technical workflows; system enhancements; auditor/partner training; daily performance tracking; and priority management in conjunction with Client Experience/Account Management.

Primary Responsibilities & Duties: - Serve in lead role in reviewing, modifying and maintaining end-to-end waiver process. Serve as primary business owner and lead contact for selected partners, including but not limited to clearinghouse (eligibility) and BPO partner (auditing). - Review/enhance/modify/maintain waiver audit workflows and redefine processes as necessary. - Work with technical product management to review full waiver workflow from a system perspective, serving in lead role on project team determining priorities and deliverables. - Document end-to-end waiver workflow for all personas, including internal users, client administrators, and students. - Coordinate full training for both internal team and BPO partner (semi-annual). - Build, maintain and monitor daily work/task allocation reporting and daily performance monitoring. - Serve as advisor and subject matter expert for internal team, assisting Client Experience personnel with any workflow questions that arise.

Requirements & Qualifications: - 1-3 years’ experience in leading role working with business process outsourcing partner. - Bachelor’s Degree Preferred or 3-5+ years of experience in a Business Process role. - PC proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook.

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and nearly 5,000 employees across the US and Canada.

Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Applicant must be located in or willing to relocate to a location within a commutable distance from Grapevine, TX