Position Summary:
This position involves receiving in-coming calls from members, providers, etc., and providing professional phone assistance through the criteria-based prior authorization process. The role requires maintaining complete, timely, and accurate documentation of all approvals and denials, and transferring all clinical questions and judgment calls to the pharmacist.
Duties:
At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification. Eligible for state registration, certification, or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) are a must.
Experience:
Minimum of 1 year of experience required in a customer service position with high volume call center experience, preferably in healthcare, social services, or a similar service position.
Education:
Verifiable High School diploma or GED is required.
Required profile
Experience
Level of experience:Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.