Account Manager - NWEA at Houghton Mifflin Harcourt

Job Title: Account Manager

Location: Remote, Candidates MUST reside in Michigan, Ohio, or Indiana

Who We AreNWEA® is a division of Houghton Mifflin Harcourt that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit NWEA.org to learn more.

The Account Manager for US Districts, Small Accounts is responsible for growing and managing existing NWEA customers with up to 1,500 students. They focus on building long-term relationships, enhancing Partner satisfaction, and increasing the utilization of NWEA Products and Services to support student learning. This role involves working closely with a regional team under a Manager and collaborating with Account Executives responsible for acquiring new partners.

Responsibilities - Act as the primary NWEA account contact for a portfolio of existing Partners. - Proactively engage Partners to ensure loyalty and satisfaction, and address their needs. - Achieve renewal and expansion targets defined by regional objectives. - Prioritize and plan new product, expansion, and retention activities in line with team and organizational goals. - Conduct webinars, sales calls, and other necessary activities. - Establish efficient processes and procedures to meet each Partner's unique needs. - Stay informed about NWEA Products, Services, and the education market. - Educate Partners on product features and benefits using a consultative sales approach. - Utilize Salesforce for managing Partner opportunities, pipeline, and reporting. - Present pricing, credit, and terms following standard procedures. - Travel up to 15% for regional and NWEA events.

Skills And Abilities - Committed to NWEA's mission and culture. - Effective in a fast-growing organization with a large customer base. - Experience in phone-based sales and customer relationship management. - Strong communication skills (verbal and written). - General knowledge of the education market and school operations. - Ability to work independently and collaboratively. - Proficient in managing sales opportunities and pipelines. - Able to meet personal and team goals. - Capable of handling the physical and intellectual requirements of the role.

Education And Experience - Bachelor’s degree in education, business or a related field required - 1 - 2 years of Account Management experience. - Selling experience into the educational market helpful with demonstrated effective communication and presentation - Experience with NWEA products, services, procedures and implementation preferred - Understanding of K-12 education industry and assessment methods desired

Benefits And Salary RangeSalary Range: $70K-$75K + uncapped commissions

Houghton Mifflin Harcourt (HMH) is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.