Program Manager, Corporate Learning (65027BR)

Position Description

As a member of a fast-paced, innovation-oriented and growing team, this position will manage and lead the design and delivery of a portfolio of HMS Corporate Learning and Executive Education programs. The Program Manager will work closely with clients and key stakeholders, Harvard Medical School faculty and other members of the Corporate Learning team to ensure all aspects of the Corporate Learning experience are designed and delivered successfully. The position reports to the Associate Director of Program Management.

Specific Responsibilities: **

Program Management and Delivery**

• Independently manages a mixed portfolio of in-person domestic programs, in-person international programs, and live-virtual Corporate Learning programs from the planning process through to completion and beyond.
• Planning includes curriculum design and development, logistics management, program analysis and project management.
• Analyzes program content and materials and recommends improvements to the Faculty Director.
• Directs the work of Program Coordinator(s) and other staff assigned to the program. Provides coaching and feedback as necessary to develop staff and ensure program success.
• Reports out on program survey analytics to measure and evaluate program success and initiates action as needed with faculty on necessary session adjustments.
• Negotiates with vendors to contract for program-related goods and services and collaborates with Program Operations when necessary.
• Manages the development and review of program marketing materials. Manages and hosts online webinars and programs sessions.
• Manage, triage, and escalate issues or emergencies in real time.
• Identify and escalate any branding, use of Harvard’s name, or copyright issues while working with partner institutions.

Client and Faculty Relationship Management

• Leads the day-to-day client relationship for customized programs, including managing scope and other commitments, leading project status meetings, taking the lead in responding to client requests and resolving client concerns and issues in a timely way.
• Independently develops and manages strong working relationships with faculty and staff associated with the program, including regularly informing stakeholders of program related activity and decisions.
• Generates faculty director contracts and aids in their onboarding.
• Works with program directors’ and faculty to develop course objectives, syllabus and curriculum content.
• Oversees the collection and organization of educational materials and components for courses LMS.
• Manages speaker arrangements and ensures proper event timeline, often coordinating across multiple time-zones.
• Effectively collaborates with OEE and Harvard staff (internal stakeholders such as Program Operations, Marketing, Finance Operations, and Technology) broadly to ensure programs and collateral are organized, marketed, budgeted, and branded properly.

Budgeting and Financial Reconciliation

• Manages financial aspects of a portfolio of programs including overseeing an established budget to achieve financial goals.
• Troubleshoots, investigates, and resolves all financial inquiries and issues.
• Reconcile all program expenses and ensure final invoices align with contracted and negotiated rates.

General

• Works with the Associate Director to ensure and recommend new workflows, work tools, and processes efficiently support program implementation and provide an optimal client experience.
• Assists in planning and implementing strategies to improve programs and department processes, policies and procedures.
• Ensures compliance with University policies and procedures and applicable legal rules and regulations. This position has the potential to supervise and manage a person or team in the future.
• Other projects as assigned.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications And Skills

• Work experience with proven project management skills and the ability/flexibility to handle multiple projects simultaneously
• Ability to work independently
• Experience collaborating across a team and bringing projects to fruition
• This position requires excellent relationship management skills and a willingness and ability to work with multiple groups within the Office for External Education in a fast-paced, high-energy environment
• Strong written and verbal communications skills
• Strong customer service skills
• Proficiency with Microsoft Office, Outlook, Zoom, and the ability to navigate multiple technology systems
• Prior experience in an academic environment is preferred
• Ability to assess and learn new technologies quickly
• Foster a culture of community, equity, diversity, inclusion and belonging among staff and learners

Physical Requirements

• Sitting using near vision use for reading and computer use for extended periods of time
• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Additional Information

Cover letters are strongly encouraged as part of the application process.

This is a three-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.

The Office for External Education (OEE) is a highly entrepreneurial, diverse, and inclusive, department within Harvard Medical School delivering a portfolio of innovative medical education opportunities, through live, online, and blended programming as well as digital, multimedia, and print resources, to a breadth of learners, including current and aspiring health care professionals; leaders at all levels within companies that serve the health care industry; and individuals seeking

to live healthier lives. OEE is supported by a team of nearly 200 faculty and staff with revenues generated through B2B and B2C relationships, as well as grant and gift funding.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e) **

Work Format Details**

This position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. Note: Harvard employees working in California must be exempt. **

Benefits**

We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services **

Department Office Location**

USA - MA - Boston **

Job Code**

S0657P FSS Exec Education Prfsnal III **

Work Format**

Remote **

Sub-Unit**

Salary Grade

057 **

Department**

Executive Education **

Union**

00 - Non Union, Exempt or Temporary **

Time Status**

Full-time **

Pre-Employment Screening**

Criminal, Identity **

Schedule**

• May be expected to work occasional overtime. Flexible schedule necessary - some extended hours and weekends while programs are in session.
• May be required to travel for programming.

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement **

EEO Statement**

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. **

LinkedIn Recruiter Tag (for internal use only)**