Account Manager

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement. **

Job Overview**

Supports day to day management and optimization of client accounts- certification projects from initiation through final client deliverables. Includes work order creation, invoicing, and certification packet release along with other Account Manager, Auditors, and Program Manager. **

Relevant Standards/Schemes**

• Jewelry and Responsible Mining

Essential Duties And Responsibilities

• Process initial and renewal client applications, work orders and invoices and ensuring accuracy and timely response
• Manage and complete Certification Assessments timely based on expiration and Auditor reports
• Develop and maintain strong, long term relationships with clients, GPC, Europe, India
• Propose and implement initiatives to improve client retention and promote strong client relationships
• Resolve client issues and/or complaints
• Organize and maintain client files and documentation, assist in development and maintenance of program procedures, protocols
• Willingness to be proactive and work beyond job responsibilities to design new systems and improve existing systems
• Interface with technical staff (remote & internal) to ensure timely service delivery
• Provide support and insight to the Marketing and Sales Teams
• Process high-level inquiries quickly, proactively and follow through on tasks to successful completion
• Demonstrate working knowledge of each certification program supported
• Detail oriented
• Revenue flow comprehension
• Maintain GPG and update as necessary for client request and Data changes
• Support team account managers to balance work loads

Minimum Qualifications

• Associates degree or equivalent combination of training and experience in a relevant field
• 2+ years’ experience in customer service, project coordination, or similar experience
• Experience using MS Office Suite, CRM and online business tools
• Excellent relationship building skills as well as project organizational techniques and tools
• Ability to multi-task and meet deadlines in a fast paced environment
• Prefer fluent language skill in: Portuguese, Spanish, or French

Preferred Qualifications

• Associates degree or equivalent combination of training and experience in relevant field
• 2+ years’ experience in customer service, project coordination, or similar experience
• MS Office Suite, CRM, Salesforce and online business tools

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned. **

Working Remotely**

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office. **

Estimated Annual Salary**

$50,000.00-$60,000.00 **

EEOC Statement**

SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.