Nonprofit Salesforce Consultant: Experience Cloud Specialist

75% Flex

Full Remote

Remote from:Arkansas (USA), Connecticut (USA), Indiana (USA)...

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Nonprofit Salesforce Consultant: Experience Cloud Specialist

75% Flex

Remote: Full Remote

Work from: Arkansas (USA), Connecticut (USA), Indiana (USA)

Idealist Consulting

SME

http://www.idealistconsulting.com/

51 - 200 Employees

aboutIdealist Consulting

Job description

Your missions

Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist.

At Idealist Consulting, we help organizations grow through Salesforce implementation, managed services, and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the world's most important causes and aspire to do no harm and benefit all.

As a Nonprofit Salesforce Consultant: Experience Cloud Specialist, your role will involve close collaboration with clients to offer expert implementation support, optimize systems, and provide ongoing administration.

How You'll Contribute

Specialize in supporting Salesforce implementation projects through Experience Cloud configuration

Educate, guide, and empower clients in the Idealist Way

Balance response times and approvals across multiple assignments

Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality

Escalate client or consultant capacity concerns to Client Success for resolution supportSuccessfully build and nurture long-term client relationships

Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization

Facilitate discovery, through user story collection, grooming, and prioritization

Favor declarative functionality and architectural cohesion when solving assigned user stories

Ensure quality design through validation and user acceptance testingEnsure baseline data integrity, hygiene, and security

Provide documentation to support project team cohesion as well as client understanding and ownership of their system

Facilitate the selection and implement third-party solutions and applications as needed

Stay up to date on Salesforce best practice, echo system trends, and product releases

Advise and train clients on product enhancements, new functionality, and adoption opportunities

Alert Client Success of new opportunities

Your Background Includes

Baseline Expectation:

3+ years Salesforce administration with strong declarative design skills and the ability to deliver customer-driven solutions

Demonstrated expertise in handling complex and customized Experience Cloud implementations for nonprofits

Experience with UI related to Experience Cloud and an advanced knowledge of flows

Nonprofit Cloud Consultant Certification or Salesforce Administrator Certification with equivalent Salesforce for nonprofits experience

Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience

Ability to engage in multiple projects at one time

Creative and analytical thinking with a passion for solving customer problems with software solutions

Experience with nonprofits

Extra Credit:

Multiple Salesforce certifications

Experience managing projects independently or engaging in projects with technical and cross-functional components

What You Can Expect

Communication: clear, respectful communications and expectations setting

Flexibility: as a contract Consultant, you define your own availability

Community: our Consultants thrive with mutual knowledge building in multiple support channels and optional monthly Consultant meeting

Common purpose: We help amplify the mission impact of nonprofits and other progressive organizations

Candidates are reviewed on a rolling basis. Role will remain open until need is fulfilled.

A Little More About Us

Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.

Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page.

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