Customer Success Director

Job Title:

Customer Success Director

Role Overview:

As the Japan Customer Success Regional Director, you will lead the Japan Customer Success team, setting appropriate numbers and guiding the team to achieve them, aiming for customer renewals and Success Plan contract expirations. You will develop strategies to retain and expand customers and contribute to the company's bottom line.

What you’ll do:

・Aiming to renew the customer's contract and expiration of the Success Plan contract.

・Developing strategies for client expansion and retention.

∙ Manage the achievement of numbers, pipeline, and sales figures.

・He is responsible for the development of strategies to expand and retain clients, manage the pipeline and sales numbers, and understand the Japanese market.

・As the Japan Customer Success Regional Director, he manages a team of less than 10 people and leads the Japan business.

・Conduct reviews at regular forecast meetings with the APAC team.

・He will share team wins and updates with company leadership.

What you’ll need:

・Experience in providing SaaS services, including customer success, renewal sales, and technical account manager

・ Ability to manage and mentor multiple direct reports

・Experience in developing growth strategies and managing progress

・Ability to use numbers and data to formulate and explain strategies based on logical thinking and analytical skills.

・Interpersonal and communication skills to collaborate with other teams within the company

・Ability to delegate tasks and track progress of team initiatives

・Strong communication skills (written and oral) and presentation skills in Japanese and English

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.