Material Damage Specialist

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

We are looking for an experienced Material Damage Specialist (MDS) who ranks in the top quartile among their peers. The individual will be highly competitive and possess an entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their role, and can modulate between leading and following as needed.  You will serve as the Material Damage Specialist (MDS).

What You’ll Do

At Solera, we believe in providing clarity and focus to the primary responsibilities of the role.  The priorities associated with this role are:

• Quality:  Consistently deliver client Auto Physical Damage appraisals/audits/evaluations and contacts in full conformance with state and federal regulations, defined process requirements, quality standards and business rules. Exercise appropriate discretion and judgment based upon your advanced auto physical damage knowledge.

• Service:   Maintain and improve service delivery that meets or exceeds contractual service level agreements (SLAs).   Utilize advanced negotiation skills to improve dispute resolution with shops, carriers and claimants while controlling indemnity accuracy and overall costs.

• Productivity/Efficiency:  Drive to maintain required productivity standards while identifying ways to improve operational efficiencies through technology or process improvements.

Additional responsibilities of the role include:

• Maintain current home state and other company required licensing through ongoing professional development and continuing education.

• Maintain reliable high-speed internet connection to work virtually.

• Contribute to a safe and healthy work environment by utilizing tools and equipment in the most ergonomically desirable manner, consistently adhering to safety policies and procedures, and promoting safety awareness among co-workers.

What You’ll Bring

• Minimum of 3 years of prior experience with insurance carrier, automotive appraisal or body shop estimating and /or reviewing.

• Current home state adjuster license or designated home state if your home state does not offer a license.

• Specialty/heavy equipment appraisal experience is desirable.

• High school diploma is required.  Advanced education, training and experience beyond high school level is preferred.

• Strong knowledge of electronic estimating software and ability to multi-task using multiple computer applications and multiple systems.

• Good verbal and written communication skills and can effectively utilize email to send and receive messages.

• Strong analytical and mathematical ability.

• Ability to work independently from a virtual office without direct supervision.

• Possess skills / dimensions including interpersonal orientation, deductive problem solving, written/oral expression, behavioral flexibility, work ethic, attention to detail, frustration tolerance, and teamwork.

• Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.

• Ability to remain alert and focused during the work day.

• All other related and/or additional responsibilities that may be required or assigned.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.