System Analyst

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Position Overview

The System Analyst will maintain and support RQIP programs and platform delivery to meet the business needs of organization and scale as the organization grows.

Accountabilities:

• Identify emerging issues and trends for all supported platforms. 
• Provide technical support for both internal and external customers. 
• Perform second-level problem determination, incident resolution, and periodic platforms health checks.  
• Collect information, test, and provide root cause documentation.
• Effectively cooperate with technical development teams to manage escalated issues. 
• Identify options for potential solutions, workarounds and assess them for both technical and business suitability.
• Collaborate with program managers, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
• Manage and coordinate communication with customers, RQIP support and field teams. 
• Participate in creating system guidelines and manuals for the organization.
• Building and maintaining usage and trending analysis dashboards in Salesforce, Jira, and Power BI.

Required Skills and Competencies

• Bachelor’s degree in computer science or related field. An equivalent combination of education and experience will be considered for otherwise qualified candidates. 
• Minimum of 3 years’ experience in system analysis and technical end-user support.
• Proficiency with SQL, DB concepts, Excel, and network configuration. 
• Experience in troubleshooting system integration and network issues. 
• Critical thinking ability and strong problem-solving capacity.
• Excellent written and verbal communication skills.
• Good interpersonal, with the ability to manage expectations and explain technical detail.
• Ability to multi-task and manage competing priorities and deadlines.
• Work efficiently and collaboratively across all levels of the organizations. 
• Availability to accommodate global team time zones.

The estimated annual base salary for this position is $70,000 to $75,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc..