Production Support Analyst

Remote

Rate: $81.48/hr on ***


Summary:

Client is looking for a Lead Systems Analyst to join a Production Support team supporting our Enterprise Content Management (ECM) System. The analyst is expected to scale up quickly and join an existing production support team in supporting critical applications. The candidate will need to be able to work independently as well as interface with multiple external teams. The ideal candidate must have a proven track record of supporting critical application in a large corporate environment. The candidate must be highly organized with good communication skills so as to manage multiple tasks simultaneously. The primary objectives of this position is to drive platform stability via comprehensive technical support, leveraging ITIL based Incident and problem management, and continuous automation to streamline manual intervention.

Responsibilities:

• Work on Production issues and to provide timely diagnostics, recommendations and resolution.
• Interface with upstream and downstream applications and business operations teams on issues and problems.
• Identify areas of improvement in end user support, implementing automation and monitoring
• Able to interpret and appropriately triage IT issues reported by users
• Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues
• Learn new technologies as requested
• Participate in an on-call rotation and respond to after hours issues as needed.

Required Skills

• 3 or more years working within a Production Support Environment
• 3 or more years working with Windows and Linux Operating Systems
• 3 or more years working with Oracle Databases.
• Proficiency with scripting and automation - ie Batch, Postman, or Powershell
• Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues.
• Development\support experience in Java using Spring Framework platform
• Development\support experience in Microservices using containerization and cloud technologies.
• Proficiency with monitoring and alerting tools such as Splunk, Dynatrace or Grafana

Preferred Skills:

• Experience with ITIL applications such as ServiceNow
• Proficiency with Webserver technology, Apache Tomcat preferred
• Experience with Mainframe
• Experience with network load balancing such as F5
• Experience with creation and administration of Sharepoint and Confluence
• Ability to handle complex operational tasks and recommends processing and technology changes
• Ability to work with multiple business and IT partners in a production support and/or development role
• Detailed oriented and collaborative