Virtual Assistant - Care Coordinator (Remote)

This is a remote position.

Company Overview
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission
At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description
We are looking for experienced Workforce Planners/Care Coordinators to manage all aspects of the schedule for clients & caregivers.

Responsibilities
- Answer patient calls, field questions, and assist patients in making new medical appointments
- Change or cancel appointments as necessary
- Keep phone list updated, and current staff information updated in system
- Effectively organize, track, and communicate about all tasks
- Communicate changes to schedule to appropriate staff

Requirements
- Graduated with a 3-year or 4-year Bachelor’s degree
- Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
- Must be comfortable with using Hubstaff, a time-tracking application
- Shift management experience is preferred
- Experience coordinating calendars, scheduling, and rescheduling
- Must be comfortable answering calls
- Recruitment experience is a plus, but NOT required
- Operations management is a plus, but NOT required
- Healthcare background is a plus, but NOT required
- Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
- Experience using any scheduling system, Microsoft Office, and Google Workspace
- Professional-level English (written and verbal/voice)
- Computer or laptop with access to the internet (min speed of 25 Mbps)

Compensation and Benefits
- Full-time: Up to PHP 50,000 a month (Based on experience)
- 100% Remote (Permanent work from home)
- HMO
- Bonuses and incentives
- Paid training