Account Manager
Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **
What will you be doing?**
The Account Manager is a key player supporting Circana’s relationship with one of our largest and most strategic retail clients. You will analyze Circana data to develop insights and recommendations. You will be client facing, expected to lead selected projects and help present results. You will be viewed as a trusted partner at the client impacting their business decisions. Responsibilities include information analysis, delivering actionable insights, and building new relationships. **
Job Responsibilities**
- Enhance Circana’s connection with a major retailer in multiple categories within CPG.
- Manage and implement strategic approach to client, developing relationships, creating business insights and supporting day-to-day needs.
- Create high client satisfaction through setting expectation and providing excellent customer service.
- Respond to client requests for insights, by using existing databases, providing analyses, leveraging industry knowledge, collaborating with internal partners and tracking results.
- Demonstrate usage of retail point-of-sale scanner data and consumer panel data to objectively partner with the retailer to help them grow their business and gain market share.
- Continually improve ongoing reporting to provide increased value and gain efficiencies while integrating Circana data into client’s decision-making processes.
- Broaden the user base of Circana data through the effective demonstration of how Circana data can help accomplish the client’s goals.
- Build strong, ongoing relationships with all levels of management at account.
- Evaluate how Circana’s products and services can address key business issues and introduce new products to clients as needed.
- Handle inquiries around methodology and data validation across business areas.
- Train contacts on usage of Circana data and delivery systems.
- Leverage Circana industry analysts, practice area counterparts, and corporate resources to improve the overall insights derived from Circana data.
Requirements
- 5+ years of experience in a client-facing market research, consumer insights, category management or related role a must.
- Business development experience desirable. Retail experience a plus.
- Deep understanding of how category point-of-sale scanner data and consumer panel data can be used to identify business building opportunities for clients
- Ability to synthesize data and develop meaningful conclusions.
- Analytical skills. Able to digest diverse data sets into cohesive and succinct stories in written document and verbal discussions.
- Exceptional organizational and project management/prioritization skills; ability to learn and juggle knowledge about multiple data sources and category/industry nuances.
- Demonstrated initiative and ability to work independently.
- Comfortable managing expectations of multiple clients and client teams. Able to negotiate to achieve desired goals.
- Strong communication skills, including verbal, written and presentation. Ability to communicate effectively with all levels.
- Views ongoing change as an opportunity for process improvement.
- Ability to generate/support creative ideas and effectively sell those ideas.
- High level of proficient in all MS Office products (Excel, PowerPoint, Word). Ability to travel, typically
- BA/BS required.
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$47K to $100K].
_ _We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.
_ _You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates)].
_ Location
This position can be located in the following area(s): Remote
