Field Service Engineer

Field Service Engineer

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

The Field Service Engineer is responsible for on-site product training along with improving adoption of the use and best practices of our products during the initial phase of the customer life cycle.

What You’ll Do

• Perform on-site product consultation and training for CRM related products.
• Develop and cultivate customer relationships with key decision makers during roll-out.
• Resolve simple to moderately complex tasks related to all products in our product suite.
• Consult on process best practices especially around driving revenue for automotive dealers.
• Communicate proactively with dealership’s key leadership on case resolution.
• Troubleshoot various set-up items related to data and software runs as intended.
• Provide feedback to internal teams on dealer needs based on consultation and review.
• Be a source of knowledge on product specific items for the company.
• Be an expert in “Change Management”.
• Work independently with minimal supervision.
• Potentially act as a lead for a team of Field Service Engineers in large onboarding events.

What You’ll Bring

• Previous experience working directly with customers
• 1+ years of experience with one or more SaaS product
• Proficient in Microsoft Office Suite
• Experience training and presenting both to groups and one-on-one
• Demonstrated communication skills
• Demonstrated ability to communicate effectively over the phone
• Bachelor’s Degree or Dealership experience in a Sales Management setting is preferred

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.