Senior Principal Consultant – Data and Analytics

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Principal Consultant – Data and Analytics

Department & Team: Genesys Innovations

About Genesys:

GENESYS® powers more than 25 billion of the world’s best customer experiences each year.

In GENESYS,  Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

Job Summary

Manage and contribute to the end-to-end effort of bringing Genesys App Foundry applications and solutions to market.  From ideation, architecting, developing, testing, implementing, selling, delivering and maintaining applications and solutions, this role requires a Consulting and Product mindset.  

Basic Qualifications:

• Experience in data integration activities including architecting, designing, development and testing phases. Architect the data warehouse and provide guidance to the team in implementation using Snowflak
• Experience building and deliverying contact center analytics systems
• Familiarity with the Genesys Engage Infomart
• Expertise in Snowflake data modelling, ELT using Snowflake SQL, implementing complex stored Procedures and standard DWH and ETL concepts
• Understanding data pipelines and modern ways of automating data pipeline using cloud based implementation and Testing and clearly document the requirements to create technical and functions specs
• 8+ years of product development, product management, or consulting
• 3+ years working with AWS, Azure, or GCP
• Ability to multitask and prioritize in a fast paced, team-oriented environment
• Effectively communicates to diverse technical and non-technical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc
• Experience with data and analytics applications

Desirable Qualifications:

• Certified in Snowflake
• Experience with Genesys Cloud
• Experience working with remote engineering teams
• Familiar with software development and project management frameworks
• Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, Cisco, Avaya, etc.]

#LI-PS1

#Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$121,500.00 - $238,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.