Virtual Account Manager

Virtual Account Manager - Virtual USA

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

The Field Account Manager represents the voice and face of Auto/Mate to dealership customers. The Account Manager retains existing clients by driving performance improvement within their clients' vehicle inspection and work-flow processes as well as their marketing, thus resulting in increased client satisfaction and revenue. The Account Manager manages the relationship with clients beginning with the point of enrolment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing Auto/Mate's client base.

What You’ll Do

• Present and communicate Auto/Mate products and offerings and their application within the overall dealership environment
• Understands the key performance indicators (KPI) that leverage the dealer’s business
• Use a consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships
• Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.
• Proactively communicate to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel
• Develop a culture of continuous improvement in process execution
• Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives.
• Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite
• Identifies and recommends program changes and marketing strategies
• Shares AutoPoint knowledge and industry findings with assigned accounts
• Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations
• Assesses performance of existing dealers
• Manages the retention, product penetration and growth of assigned accounts
• Manages all customer issues and conflict resolution
• Participates in the enrolment and review process for new orders for retention programs and custom campaigns.
• Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members
• Communicates all program changes, enhancements and application bug fixes to the Account Management team
• Maintains dealer contacts and business activity in Salesforce.com on a regular basis

Processes and files internal documentation/communication on a timely basis, including but not limited to;

• MMR Visit Details
• Dealer Goals
• Goals Achieved
• Participants
• Schedules future meetings
• Market research
• CSI scores
• CSI Action plans
• Provides valuable and constructive feedback

What You’ll Bring

• Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)
• Qualified candidates must have 5+ years of Automotive/Marketing experience
• To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviours
• Knowledge of sales processes and tools (account planning and key selling)
• Knowledge of Dealership Management System software experience (CDK, R&R, Auto/Mate etc.)
• Ability to develop relationships with key decision-makers
• Build relationships with both internal and external customers
• Identify, quantify, and resolve customer objections, problems and needs in a diplomatic manner
• Present solutions that meet client’s needs and close the sale
• Develop strategies, action plans, and metrics to monitor results
• Create business development plans
• Effectively communicate ideas
• Communicate and give presentations in front of groups
• Effectively convey processes and training
• Listen to others and appropriately act on information provided
• Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
• Work independently with minimal supervision and under constant deadline pressure
• Work effectively in a team
• Work effectively in a fast-paced organization.
• Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.