Installation & Support Engineer

Job Description:

Installation & Support Engineer

POSITION:

Reporting to the Engineer Supervisor we are seeking to appoint a first-class capable Installation & Support Engineer in or around the Reading area to enhance what is already a successful team working within a fun, vibrant and enjoyable market sector. 

As an Installation & Support Engineer, you will be responsible for carrying out repairs onsite at locations throughout the UK and therefore, you must be able to identify issues customers may be experiencing and resolve these issues to ensure complete customer satisfaction. You should also have knowledge and understanding of new developments and technologies.

You will have the opportunity to learn the installation process and progress to becoming a lead engineer where you will be the main person responsible for implementing new/upgrading systems and making sure administrators are trained to the required standard.

Furthermore, there is then the opportunity to progress to a trouble-shooter role where you should be extremely competent in every area of both hardware and software.

JOB RESPONSIBILITIES:

As an Installation & Support Engineer you will be required to:

• Carry out service calls
• Workshop duties including building of revaluation units
• Represent CRB Cunninghams to the best of your ability
• Maintain the excellent working relationships CRB Cunninghams has with its clients
• Understanding the requirement of the clients whilst carrying out repairs
• Making sure you maintain your company vehicle weekly – Lights, Tyres & Fluids
• Keeping stock within your van at the required level
• Be flexible and prepared to take on additional tasks as and when required by other departments
• Be aware of Health and Safety requirements and ensure all procedures are observed for both your own and our client’s safety
• Install and configure new systems
• Deliver training to customers on both hardware and software.

JOB QUALIFICATIONS, SKILLS & EXPERIENCE:

• Ability to co-ordinate and communicates with all interested parties, reporting feedback to project managers and liaises directly with IT personnel onsite
• Desirable to have some understanding of the main MIS (SIMS, SEEMIS, CMIS)
• Desirable to have some understanding of online payment providers (Parentpay, WIsepay, Squid) and can install and support them.
• Confidently deliver training to customers on all aspects of the cashless solution both hardware and software
• Can learn to complete all possible upgrades of software and hardware both remotely and onsite including legacy equipment and can service/maintain this equipment.
• Can undertake a number of software and hardware upgrades with potential for some data matching being involved.
• Desirable to have some knowledge of one or two specific fields for instance Vending machines or pre-order kiosks
• Can complete all aspects of field service multiple calls, software and hardware upgrades.

Personal Characteristics:

• Work on your own and/or as part of a team
• Ability to handle clients professionally and often under pressure
• Good communications skills
• Be self-motivated and have a willingness learn
• Flexibility to work additional hours as and when required
• Be organised with sound time keeping
• Be responsive to customer needs/requests
• Trustworthiness and discretion when handling confidential information
• A smart appearance and professional manner
• Hold a clean and valid driving license.

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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