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Application Support Analyst - Commercial Off the Shelf Applications

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Kentucky (USA)

Offer summary

Qualifications:

At least 2 years of experience in providing Application Support for COTS products, training, working with vendors, and documentation.

Key responsabilities:

Define functional areas and processes, train users on software, maintain user documentation, act as a link between development and business areas

NTT DATA Services XLarge https://us.nttdata.com/

10001 Employees

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Job description

We are seeking an Application Support Analyst to provide COTS (Commercial Off The Shelf) system and programming support to our client’s functional areas within the corporation.

Primary Responsibilities:

Participates in the review and definition of functional areas, processes and procedures regarding requirements, organization and flow of data, methods and forms.
Trains and supports users on vendor installed software.
Writes and maintains user documentation.
Acts as a liaison between application development and business areas.

Basic Qualifications:

2+ years’ experience providing Application Support for Commercial Off the Shelf (COTS) products, including working with end users to define processes and procedures to integrate those products
2+ years’ training experience
2+ years’ experience working as a liaison with software vendors
2+ years’ documentation experience

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.