Senior Consultant/Consultant, Enterprise Solutions

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Cvent’s Consulting team works with select customers supporting a variety of projects to help modernize and optimize events marketing and management programs. We collaborate with leaders and key stakeholders from Marketing, Meetings & Events, IT, and Procurement through assessments and workshops supporting strategy, planning, and technology evaluation. We also support pilot programs for new Cvent solutions and large-scale platform, integrations, and analytics initiatives. We are currently looking to fill a Consultant/Sr. Consultant role, an essential member of a project team. This role serves as the engagement lead and subject matter expert in our consulting projects with strategic customers and is responsible for completing all project milestones and deliverables to the client’s satisfaction. **

In This Role, You Will**

Project Delivery – 90%

• Work with Cvent Principal Consultants to determine overall project parameters, success factors, and project risks.
• Clearly define project scope, requirements, milestones, and deliverables
• Develop a deep understanding of the customer’s current program, organization, processes, policy and technology ecosystem. Help to translate customer business objectives into priorities for meetings and events programs
• Identify areas of opportunity in advancing key business process supported by the Cvent platform
• Leverage your subject matter expertise to advise customers on leading and best practices and providing timely, proactive recommendations that will benefits customers’ ongoing usage of the Cvent platform
• Work with project team members to identify opportunities to improve current implementations with an “ecosystem” approach and mindset, and define requirements for new pilots, implementations as well as
• Run day-to-day operational aspects of a project and scope. Develop project plan, timeline and milestone trackers using appropriate tools and techniques. Build and execute project work plans and revise as appropriate to meet changing needs and requirements. Identify resources needed and assign individual responsibilities and tasks. Effectively apply our methodology and implement project standards. Ensure project documents are complete, current, and stored appropriately. Track and report team hours and expenses on a weekly basis. Travel to customer sites and be available for some after-hour or weekend coverage depending on the customer’s needs and implementation plan
• Contribute to objectives for project profitability.

Practice Building – 10%

• Support operational projects that target new services, IP discovery, partner communications, scheduling, etc.
• Contribute to overall strategy for developing Cvent’s Consulting Practice capabilities, offerings, market presence, etc. Refine current services and identify opportunities for new services.
• Develop thought leadership content to position Company and Consulting Org with business stakeholders.

Here's What You Need

• BA/BS Degree or equivalent
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
• Solid record of taking ownership and fearlessly leading teams through ambiguity to solve problems and deliver outcomes
• Strong organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to thrive in a cross-functional environment
• Excellent project management skills and experience with difficult projects. CMP certification is a plus
• Deep understanding of policies, processes and organizational factors supporting meetings, events and travel programs. Strong knowledge of business processes supported by Cvent (Planning, Budgeting and Approvals, Lead Management, Event Marketing)
• Solid knowledge of Cvent products and features, capabilities, leading practices for deployment and use Deep technical knowledge of Cvent products and features, capabilities, best use and how to deploy (Cvent product certifications a plus but not required)
• Knowledge of the broader technology ecosystem (MAP, CRM, CDP, Expense, Payments, Travel, etc.)
• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
• Minimum of 5-8+ years relevant work experience in one or more of the following: Enterprise Software / SaaS, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture
• Minimum of 3+ years of project or program management experience, with a focus in SaaS software Solid understanding of enterprise software deployment lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
• General familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
• Experience in dealing with large, complex, distributed orgs
• Ability to travel up to 25%.

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

_Physical Demands

Multiple positions may be filled from this announcement.

_ We are not able to offer sponsorship for this position.