Account Manager, Hospitality Cloud

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

This role will be aligned with our Venue Directory line of business, which provides a robust venue database & sourcing and a booking module for event planners. Venue Directory is a very important contributor to Cvent’s success in connecting event planners and suppliers. **

In This Role, You Will**

• Develop relationships with our existing GRATIS and software clients and account manage the portfolio, providing reviews of the application deployment and making recommendations to clients to improve their performance and usage of the software. All clients must be contacted at least twice a year and for larger clients, this may be more up to once a month.
• Seek out incremental sales to existing clients and look for sales opportunities across the client portfolio. These will be opportunities like training, marketing, integrations and client support.
• Look for strategic ways to grow and develop new opportunities to strengthen the business either through existing relationships or building new ones. Opportunities might be based on our existing product offering or there may be an opportunity identified that we could realistically develop and commercially provide.
• Work with our existing integration partners and venue stakeholders to integrate the platforms into partner applications and maximise adoption of the integration.
• Seek out and build opportunities with industry integration partners, ensuring the opportunity is commercially focused. Act as the project manager between the development teams of both the integration partner and our own team to ensure the integration remains on track and is delivered on time. Work with the venue stakeholders and ensure that all parties remain connected and focused on the goals of the project
• Seek out new opportunities for the GRATIS and other software solutions offered by the business by handing leads generated by the business and contacting established opportunities, liaising with the Director, Client Success to establish development going forward.
• Attend exhibitions, industry events and make recommendations to the marketing team to drive awareness of the software product range
• Onboarding - once a client has agreed to take the software, draw up the licence agreement, send out implementation documentation, manage client data import (if required) and either train onsite for 2 days or source a trainer.

Other Responsibilities

Here's What You Need:

• When required, work closely with the Director of Software Engineering and Director, Client Success to deploy and train all software to clients as required
• As needed work with the support team to create and keep updated all training materials.
• Produce an annual budget for your area, this should be reviewed and updated monthly or as needed by the business.
• Provide a monthly report on activity for the month completed and the months ahead
• Create and maintain a high industry profile by attending industry events and engaging with prospective clients
• Work with the user champion at each software instance to ensure they are updated with current developments so they can support their users and centralise any feedback from their user group.
• Co-ordinate ticket writing relating to gaps in the system, specific user requirements that may be charged to the customer.
• Respond to notifications on tickets requesting feedback or discussions, challenges or changes relating to tickets created.
• GRATIS User Forum - twice yearly event that we deliver to all our users in person. Evening meal followed by a half day seminar to run through recent functionality developments, future plans, specific topics such as sustainability, launching new products such as Instant Book.
• Ensure all subscriptions are loaded and correct in Endeavour, supporting where required with an accounting issues.

Physical Demands

We are not able to offer sponsorship for this position.