Staff Technical Writer

The Basics: 

As a Senior Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

• Plan and write security software installation, user, and admin guides 
• Collaborate with cross- functional teams to brainstorm, write, and review technical support articlescontent, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
• Edit content written by multiple contributors 
• Collaborate with user experience team on design of product and UI text 
• Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
• Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
• Help delegate responsibility across documentation work
• Support other team members by helping remove blockers and escalation issues to management 

We are looking for someone with: 

Education 

• Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

• 8+ years experience in software documentation 
• Writing for a system administrator audience 
• Experience documenting for both Windows and Linux environments 
• Understanding of information architecture principles and content organization
• Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
• 2+ years experience in helpdesk/technical support a plus
• Knowledge of DITA a plus
• Experience with Madcap Flare a plus
• Experience with IT security software/products a plus
• Self-starter with ability to learn software applications with little direction 
• Technically astute and able to understand large enterprise IT concepts 
• Interest in solving complex IT problems 
• Familiarity with general networking and database concepts 
• Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

 

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