Job Details
Description
StateServ provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states. **
Essential Functions**
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
- Manages all invoicing activities that includes, but is not limited to, verifying accuracy of invoice data, making manual adjustments, and process compliance.
- Maintains departmental invoicing procedures.
- Creates monthly metric reports for Client Services Team.
- Performs data analysis as needed /requested by other teams.
- Leads and reviews the invoicing and data quality activities of Billing Specialists.
- Provides input to product roadmap by maintaining understanding of system usage to identify opportunities to improve customer satisfaction and resolve issues.
- Participates in application testing for invoicing as appropriate.
Marginal Or Additional Functions
- Complies with documented invoicing and procedures.
- Works closely with Data Analytics team on special projects relating to client data and reporting.
- Manages special projects as assigned.
- Protects company’s intellectual property and the privacy of customers’ data.
- Performs other duties as assigned or apparent.
Supervisory and Managerial Responsibility
- This position does not have supervisory or managerial responsibilities but may lead and review the work of other departmental employees.
Knowledge, Skills & Abilities
Education, Licensure or Certification:
- High school diploma or equivalent required
- Associate’s or bachelor’s degree in business, accounting, healthcare, or equivalent experience is preferred.
Work Experience Or Related Experience
- 1-2 years of general office administrative is required
- 1-2 years of entry level accounting or similar experience is preferred
- Administrative or operational experience in a hospice environment is a preferred
- Durable medical equipment, pharmacy, managed care or other pertinent health care services industry experience is preferred
Specialized Knowledge, Skills & Abilities
- Must have excellent organization, planning and follow up skills
- Incumbents must be able to prioritize multiple tasks
- Strong analytical skills to review data, identify trends, correlate information, and provide a summary of findings
- Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required
- Intermediate to advanced Excel skills to run, analyze and present data as described required
- A basic understanding of the operations of the durable medical equipment industry and hospice industry is preferred
- The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPPA is required.
Travel Requirements And Conditions
- There are no travel requirements for this position
Work Environment, Conditions and Demands
- Work is generally preformed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
Physical Requirements And Demands
- Regular eye-hand coordination and manual dexterity is required to operate office equipment
Additional Position Information
- No additional information is applicable
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
StateServ offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!