Operations Performance Analyst

This position is responsible to perform complex work under limited supervision in support of driving the performance of vendor partners through research, process audit, performance oversight and analysis of data for the Operations Division. The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner. **

A Day in the Life:**

• Continually and proactively monitor vendor operations performance to ensure targets are met consistently.
• Frequently interacts with functional leads at vendor location to provide guidance and performance feedback.
• Participates in vendor or business process change and redesign to implement improvements (including business requirements and acceptance testing) to support the operations vendors.
• Communicates and collaborates with vendor stakeholders as needed to ensure quality calibration, communication of critical process changes and ensure overall exceptional customer experience.
• May provide training to vendor resources to achieve project objectives.
• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.
• Maintains awareness of systems, processes and expertise to support operations outsourced business.
• Participates in assigned work groups, committees, and project implementations.
• Collaborates with business and technical units to serve as vendor champion with internal stakeholders.

Required Skills and Experiences:

• 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Excellent collaborative, interpersonal, oral and written communication skills.
• Experience in data analysis, including experience manipulating large data sets to identify potential outliers and trends, working with in files
• Experience with Power BI
• Intermediate technical skills and proficiency with MS Office applications
• Experience with Access database
• Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.
• Strong work ethic, flexible.

Nice to Have:

• Bachelor's degree.
• Health Insurance experience preferred.
• Previous claims experience is a plus