Operational Support Specialist

Location: Costa Rica 

Delbridge Solutions is Growing! 

Delbridge Solutions is one of North America’s fastest-growing technology companies, providing world-class software solutions for Performance Management, Data Management, and Corporate Transformation. At Delbridge, your achievements fuel both our growth and your career advancement. 

About Us:  

We are seeking a motivated individual in the early stages of their career who possesses strong collaboration, organizational skills, and a keen eye for detail. This role will play a key part in driving the operational activities of our company and will work closely with multiple teams to ensure smooth, efficient operations. The ideal candidate will have experience with administrative tasks, a strong understanding of timesheet management, and a commitment to high standards of accuracy. 

What You Will Be Doing: 

• Timesheet Management System 

• Ensure the consultants submit timesheets accurately. 

• Reconcile timesheets with the clients’ systems and contractors' invoices. 

• Prepare weekly/monthly utilization reports for senior management. 

• Set up new accounts and project codes in the system. 

• Provide timely and accurate timesheet data for ad hoc requests from management. 

Administration 

• Draft and review various contracts, including Statements of Work (SOWs), Professional Services Agreements (PSAs), Change Requests (CRs), Subcontractor Agreements, and Variable Plans. 

• Maintain an organized and up-to-date filing system. 

• Assist with other administrative tasks as required. 

Requirements: 

• Bachelor's degree or equivalent. 

• Proficiency in MS Excel (pivot tables, VLOOKUP, etc.). 

• Full proficiency in English, both written and spoken. 

• Strong organizational skills with a high level of attention to detail. 

• Ability to manage multiple tasks and meet deadlines. 

What We Offer: 

• A dynamic environment to work on projects that make a difference. 

• Opportunities for professional growth and skill development. 

• A collaborative and supportive team culture. 

• Competitive salary based on skills and experience. 

Join Us 

If you’re excited to contribute to innovative solutions and make a meaningful impact, we’d love to hear from you. Let’s work on projects that make sense and drive value together. 

Our Recruitment Process

As part of our comprehensive Talent Acquisition process, candidates may be required to participate in interviews or assessments and present work samples, or portfolios. The specific procedures will be determined by the nature of the job role as successful applicants progress through the recruitment stages.

Our Commitment

We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that diversity drives innovation and strengthens our team. Delbridge Solutions complies with the Accessibility for Ontarians with Disabilities Act, providing equal opportunities for all. Accommodations throughout the recruitment process are available upon request and will be provided up to the point of undue hardship. Please direct accommodation requests to hr@delbridge.solutions.