Account Executive - Genesys
72% FlexFull Remote
Mid-level (2-5 years)
- Remote from:United States
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Account Executive - Genesys
72% Flex
Offer summary
Qualifications: Minimum of 3+ years experience in account management in call center/customer experience/SaaS space, Technical knowledge of contact center technology and strong account planning skills.
Key responsabilities:
- Generating business revenue through acquiring new clients and expanding within existing clients
- Delivering on revenue targets, conducting opportunity assessments, and developing account plans
TTEC Digital
Information Technology & ServicesLarge1001 - 5000 Employees
aboutTTEC Digital
Job description
Your missionsAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Account Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
What you’ll be doing:
Reporting to the sales leader for the Genesys practice the Account Executive (AE) is responsible for generating business revenue through the acquisition of new clients and expanding the business within select existing clients in partnership with the Client Success Manager. The AE will leverage our relationship with the global leader in contact centers, Genesys, in addition to positioning and selling Genesys, the AE will also be responsible for being versed in positioning and selling TTEC Managed Innovation Services, CX Consulting, IP, Salesforce and Analytics/AI. The AE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities and cultivating mutually beneficial partnerships. The role will deliver on revenue target quotas on a quarterly/annual basis.
During a Typical Day, You'll
· Utilize your prospecting skills to identify clients and generate new revenue. This includes but is not limited to networking with current or former partners and contacts, conducting industry research, mining social media and applying technology and solution-oriented product knowledge to identify strategic sales opportunities and generate new business
· Use client, prospect, and partner feedback to implement a strategy to expand product opportunities within the current account base. Maximize the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business
· Conduct opportunity assessments of client base and sales territory to proactively understand client needs and develop in-depth account plans
· Work collaboratively with sales VP, sales engineering, CX consulting and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs which fall within established margin requirements
· Develop strong relationships with Genesys Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities
· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfillment
· Collaborate with Customer Success Managers (CSM) to ensure a high degree of client satisfaction with products and services.
· Travel as needed to maximize growth and revenue, while adhering to all TTEC travel policies and requirements.
What you bring to the role
· Minimum of 3+ years of experience in account management in the call center, customer experience or SaaS space
· Technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
· Strong account planning and management skills, including mature negotiation skills
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
· Experience in delivering client-focused solutions based on customer needs
· Ability to discuss, understand, and work within complex projects and processes
· Excellent listening, negotiation and presentation skills
· Self-directed and self-motivated
· Ability to coordinate and orchestrate both internal and customer meeting preparation and planning
About Us
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Excellent communication, negotiation, and presentation abilities at all organizational levels
- Self-motivated, detail-oriented, and adept at coordinating internal/customer meetings
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