Job description

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **

What You’ll Do**

The Cloud Support Engineer is responsible for managing Teradata’s as-a-Service offering in the public cloud (AWS/Azure/GCP). The successful candidate will have delivery responsibilities in the areas of cloud network administration, security administration, deployment, provisioning, environment optimization, third-party software support, On premise to Cloud migration support to on-site teams, implementation of Security Best Practices, and analyzing the partner compatibility.

The ideal candidate is a highly motivated, and creative Cloud Support Engineer, ready to contribute to Teradata's success.

Manage and support mission-critical/24x7 public cloud environments for multiple customers
Backup, Archive and Recovery execution of the cloud-based data warehouses
Throughput monitoring, load balancing, improving the overall system health by optimizing the key public cloud resources
Working with distributed teams
Real-time troubleshooting and problem resolution

Who You’ll Work With

The Global Support Organization supports customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in Cloud, On-Premise and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills. **

What Makes You a Qualified Candidate**

Basic knowledge in Public Cloud Services
Basic knowledge in Linux administration and Shell Scripting
Basic knowledge on any of the RDBMS like
Oracle//DB2/Netezza/Teradata/Others
Good presentation and communication skills
Good team player
Engineering Graduate or 3-year Diploma
Entry level to a professional job progression

What You’ll Bring

Understanding of Cloud Computing: virtualization technologies,Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape
Understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc) and have experience with orchestration to develop a cloud solution
Understanding of database architecture and modeling, RDMS and No-SQL
VMware skills
Any Cloud Certification from either Amazon Web Services, Microsoft Azure, or Google Cloud Platform
ITIL, CISSP or other relevant certifications are desirable
4 Year Engineering Degree or 3 Year Master of Computer Application
Excellent oral and written communication skills in the English language

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

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