BR Customer Service Lead
72% FlexFull Remote
- Remote from:Brazil
Request priority access (3/3)
BR Customer Service Lead
72% Flex
Remote: Full Remote
Work from: Brazil
Offer summary
Qualifications: Strong experience in customer service and market research, Experience in the gambling industry preferred, Fluency in English and Portuguese skills, Quantitative and analytical skills required.
Key responsabilities:
- Collect, analyze, and interpret consumer data to drive strategic decisions
- Manage customer issues through resolution across all channels
- Maintain customer relationships through effective communication
- Identify operational issues and propose enhancements
Sporty Group
Leisure & EntertainmentScaleup501 - 1000 Employees
aboutSporty Group
Job description
Your missionsSporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
BR Customer Service Lead Brazil, São Paulo
As the Customer Service Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer service related topics, establishing customer service practices and procedures as well as leading and overseeing customer service operations including correspondence between the business and our customers across all available channels.
You will be responsible for working independently as well as collaboratively with local and global teams, different departments and our growing customer base in Brazil.
Responsibilities
Collect, analyze, and interpret consumer data from various sources such as surveys, interviews, focus groups, and customer support channels. Identify patterns, trends, and correlations in consumer behavior to help drive strategic decision-making from other internal departments.
Lead the execution of user research, including direct communication with users. Drive proactive initiatives for continuous customer feedback, incorporating competitor analysis to identify market trends. The goal is to gather insights into user behavior, preferences, and needs, as well as market trends, driving product improvements and innovation.
Take full ownership of customer issues and follow problems through to resolution, ensuring customer issues are resolved in a timely manner across our channels.
Build sustainable relationships and trust with customers through open and interactive communication.
Keep records of users interactions, process users accounts and file documents.
Main point of contact in BR for all Customer Services' related topics.
Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our product.
Provide feedback and coaching to team members to improve their performance and continuously identify work process improvements.
Requirements
Strong experience in customer service and market research
Experience in the gambling industry is preferred
Fluency in English and Portuguese skills (written/spoken)
Strong quantitative and analytical skills, capacity to read and interpret dataAbility to think strategically, deal with complexity, and work together within a team
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Education allowance
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Communication skills for open and interactive customer communication
- Analytical thinking and problem-solving abilities
- Effective teamwork and coaching skills
- Quality in working with others tirelessly
Go Premium: Access the World's Largest Selection of Remote Jobs!
- Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
- Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
- Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
- Try out our Premium Benefits with a 7-Day FREE TRIAL.
No obligations. Cancel anytime.
Find other similar jobs
🚀 Go Premium
Access the World's Largest Selection of Remote Jobs!
🚀
Go Premium
Access the World's Largest Selection of Remote Jobs!