Policy Application Scrum Master

The Doctors Company Information Technology team has an opportunity for a Project Manager. This is a hybrid or remote opportunity depending on the final candidate’s location from the company office. **

Position Mission**

This role (Project Manager / Scrum Master) is responsible for managing multiple IT projects through their entire lifecycle for the delivery of software, infrastructure, customization, training, production support and other related services. This includes project planning, defining scope, setting deadlines, assigning tasks and responsibilities, monitoring progress, quality assurance, resource management, communicating with business partners, and status reporting to management. Successful Project Managers / Scrum Masters motivate project teams to achieve a high level of performance and quality in delivering projects that provide exceptional business value to users. This role should have strong understandings of and experience with Project Management / Scrum / Agile disciplines. This role should be able to navigate through various project situations like matrixed applications teams, infrastructure teams, remote teams, resource planning, quality management, vendor management, and issue/risk management. Candidates must have excellent communication skills (both verbal and written), be detail oriented, be exceptionally organized, and be able to excel in a team environment. At the Senior Project Manager level, the role is expected to independently lead large scale projects with minimal to no assistance from the PMO Lead. **

Authority**

Manage matrixed project teams to complete project objectives within timeline and budget limits. This role reports to the Director of Shared Services. **

Qualifications**

• Bachelor’s degree or equivalent combination of education and experience; Business Management, Information Technology, or Computer Science preferred.
• Three (3) years insurance industry experience or work in related industry (such as healthcare, financial, or banking).
• Three (3) years project management experience within complex organizations, including directing the work of others, managing schedules and project deliverables, application development, QA, and testing.
• Three (3) years information technology experience.
• Demonstrated experience in leading scrum or agile based teams.
• Demonstrated vendor management skills.
• Demonstrated leadership skills in communication, organization, project management, negotiation, planning, budgeting, and professional and organizational development.
• Duck Creek application experience preferred
• Agile certification (PMI-ACP or similar) preferred
• Scrum Master certification (CSM or similar) preferred

Salary Range: $96,325 - $118,989 **

Leadership/Staff Development**

• Coach, mentor, and motivate project team and influence them to take positive action and accountability for their tasks/projects while supporting overall team to identify and achieve project goal.
• Hold staff accountable to follow cultural values and norms.
• Provide quarterly performance evaluations on project team members to direct manager, including progression or performance issues as needed.
• Works with Shared Services Director to define and monitor roles and responsibilities of project team.
• Work with Director of Shared Services to establish and maintain Standard Operating Procedures (SOP’s) for functional area.
• Define and monitor roles and responsibilities of project team members.
• Scrum Master: Mature the Agile and Scrum mindset in the department.

Analysis, Design & Execution

• Envision and lead project initiatives and strategies designed to enhance TDC's technology.
• Implement reliable, scalable, secure and high performing technology systems for smooth business operations.
• Work with Director of Shared Services to Establish and maintain procedures and standards for end-to-end technology system management.
• Identify trends and future needs for the technical skills, methodologies, and standards needed to execute department projects and strategy.
• Define and influence project vision & strategy that align with corporate goals.

Project Management

• Follow community of practice development for Program and Project Management in any methodology (Waterfall, Scrum, etc.)
• Follow department project management practices, processes, methodologies and metrics.
• Define projects, identify expected outcomes, establish timelines and work with leadership team to assign project staff.
• Develop Project/program Communication Strategy for IT as well as Business
• Prepare reports detailing project status and communicate updates to Leadership and stakeholders as defined in the communication strategy
• Ensure projects are completed on time, within quality standards and in compliance with design specifications
• Monitor and manage progress against the plan and report results to Senior Leadership
• Oversee the execution of an IT solution in accordance with contractually established terms and conditions.
• Authorize and coordinate the migration of application changes, enhancements and fixes between testing and production environments
• Performs post implementation project reviews for an assessment on project achievements, results, and customer satisfaction to build the business further.

Delivery Excellence And Customer Service

• Project was delivered on time per specifications
• Project deliveries maintained a balance of scope, schedule, and cost along with a strong focus around quality and the achievement of business outcomes.
• Maximizes performance while upholding and encouraging behaviors consistent with TDC’s mission & values.
• Communicates company values, beliefs and norms to team members on an ongoing basis.
• Serves as a role model for company values.
• Communicates regularly with business partners to ensure user satisfaction
• Provide assistance with application problem analysis, solutions and research.
• Maintains quality service by supporting organization standards and IT Customer Service.

Other Duties As Assigned

• Available for all duties, accepts delegated tasks readily and completes assigned duties as directed.

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.