Manager, Sales Ops

Job Description

Staples is business to business . You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. **

What You’ll Be Doing**

• Design, develop, deploy, and maintain end-to-end initiative measurement metrics.
• Diagnose and pinpoint areas for improvement within the Sales & Support organization (eg. GTM opportunities, customer segmentation, pipeline optimization, call routing, workforce management etc.) as you evaluate the company’s business health and performance.
• Support the projects, pilots, and exploratory strategic ideas with quick data analyses and performance reporting.
• Enable critical business decisions working with cross-functional stakeholders and cross-pollinate learning.
• The role will require you to maintain a delicate balance between addressing short-term high-priority tactical business needs with pioneering longer-term initiatives requiring “big-picture” thinking.
• Design, implement, and improve business utilizing various tools/business processes (inclusive of Anaplan, Alteryx, AS400, Contract DataMart, Tableau, etc.) to assist in driving material EBITDA improvements across SBA.
• Ability to utilize a variety of information management tools to develop meaningful analytics to be consumed by our senior management. These analytics not only provide business insight, but also help to drive critical business decisions.
• Drive and/or support complex projects through all project phases including; initiating, planning, executing, monitoring/controlling, change management, and postmortem assessment
• Lead project status and cross-functional alignment reviews while monitoring interdependencies through appropriate recurring and one-time mechanisms, while identifying key issues and risks, recommend options which are supported by a clear fact set and analysis, facilitate and negotiate individual and team decisions
• Lead data collection and provide analysis to support improvements on Sales Operation initiatives

What You Bring To The Table

• Excellent software skills and aptitude to acquire new capabilities
• Exceptional project and change management skills
• Strong quantitative, analytical and problem-solving skills
• Proven ability to “think big” while paying careful attention to detail and being highly organized
• Enjoy working with people as well as data – this position will interact with many different teams.
• Strong communicator of complex concepts and analysis and be able to communicate well with all levels throughout the organization
• Proactive and self-motivated work style with proven ability to manage multiple projects and changing priorities in a fast-paced environment
• Ability to solve complex business problems by conducting analysis, reporting key findings and making recommendations for solutions.

What’s Needed- Basic Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years’ experience in analytics and data-focused position
• 3+ years of Data quality, Data governance, and Master Data Management
• 3+ years’ experience working with Alteryx, Tableau and PowerBI tools. Experience with Anaplan software a plus

What’s Needed- Preferred Qualifications

• Well versed in SQL Experience and manipulating large data sets
• Proficient in Excel (V-lookup, PivotTables, Complex models)

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.