Manager, Sales Compensation

See yourself at Twilio

Join the team as Twilio’s next Sales Compensation Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Manager of Sales Compensation to join our Sales Compensation team.  In this role you will act as a trusted advisor for the Sales Organization in providing insight into performance results, project managing our Sales Compensation program, policies and Annual Planning process with stakeholders, and guiding Leadership through complex compensation cases. You will develop an intimate understanding of our Sales Incentive plans and policies and build strong partnerships with sales leaders and managers to address their needs and concerns. In addition, you will ensure employee data and the resulting payments are accurate and are able to provide dashboards and governance reporting used with Sales Leaders and cross-functional partners. This role is critical in providing tailored support and enhanced engagement to our Sales teams to motivate them to succeed. 

You are right for this role if you are a results-oriented leader, with a people focused mindset. An individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions. You are also skilled at people management, and hope to drive your team to peak results through building your team careers. You’re experienced in Leadership communication and have strong pattern recognition skills that you can use to create working definitions and rules.

Responsibilities

In this role, you’ll:

• Manage the team who is interacting with the Sales Team daily.
• Develop relationships with your business partners and be the first point of contact to address Compensation questions and concerns from the Sales Organization
• Possess an intimate understanding of our sales incentive programs, systems, and policies
• Generate Sales Compensation dashboards for internal and external stakeholders to provide visibility. 
• Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations 
• Manage quotas, employee, and hierarchy data from cross-functional teams to ensure precise Xactly set up and accurate compensation payments 
• Analyze sales performance results and key compensation metrics by crafting executive presentations for company leadership and stakeholders

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in Sales Compensation in Software / Technology industry
• 2+ years of Sales Compensation results visualisation (Tableau is a +)
• Process oriented: capable of developing high level analysis of data integrity issues
• Intimate understanding of sales incentive programs
• Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively

Desired:

• Experience in Xactly or other Sales Incentive management programs
• Excellent project and program management skills
• Detail oriented with strong interpersonal and communication (written and verbal) skills
• Ability to quickly learn and navigate complex data models
• Ability to influence and build effective working relationships with all levels of the organization

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $126,000.00 - $157,500.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00.
• Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 14, 2025 but may change based on business needs. 

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