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Job description

Senior User Experience Analyst

£Excellent Salary + Benefits - Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior User Experience Analyst responsible for client based configurations, troubleshooting and packaging of a wide range of legal applications.

Responsibilities

You will be Subject matter expert in legal application installations, Software packaging, troubleshooting, software performance monitoring and debugging tools;

Collects and reports on key performance indicators and measures of application reliability
Installs and maintains server based legal applications
Participates in special projects within and outside of present skillsets, ensuring all projects adhere to the established I.S. workflow process
Leads projects to implement new and existing application technologies
Troubleshoots software issues, documents and communicates resolutions to appropriate I.S. personnel and end users, as applicable
Supports Training Team as SME to produce training modules for both user and support audience, conducts training for support team members, trainers and in some cases end users.

Experience

Educated to degree level with 2-3 years progressive experience in legal services;

Innovative, analytical approach to solving complex problems
Expert in iManage Work and Desksite configuration
Knowledge of SQL Server and database queries
Experience in Server configuration and IIS
Demonstrated understanding of the Microsoft Active Directory OU and Group structure and the use of Active Directory Users and Computers
Ability to present technological problems, solutions and new technologies to non-technical personnel

For a confidential discussion contact

James Carrera at Digital Data Foundation

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