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GenAI User Experience Analyst

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Costa Rica

Offer summary

Qualifications:

Bachelor's degree in business management or related field, 5+ years' experience in internal product development, Excellent written communication skills, Experience using GenAI and developing use cases, Instructional design experience a plus.

Key responsabilities:

  • Ownership of user experience for workplaces productivity GenAI tools
  • Develop and deliver end-user education on generative AI solutions
  • Assist in establishing GenAI request and provisioning process
  • Host IT Clinics and forums to promote tool usage
  • Report on usage, adoption, and improve the user experience
Experian logo
Experian Information Technology & Services XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report into the Insider Risk Director. You will repot into Analytics Consulting Consultant Lead. You wil report into the Head of Global Digital Workplace Enablement.

Job Description

Provide ownership of the user experience for using workplace productivity GenAI tools at Experian.

  • Establish, develop, and aid in delivery of end user education\training programs for generative AI solutions. This includes ensuring that the documentation and information about using the tools is easy to find, easy to follow, and non-intimidating to a non-technical audience.
  • Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.
  • Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them.
  • Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more.
  • Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts
  • Participate in project meetings for GenAI and weigh in on the user experience, find ways to improve.
  • Address GenAI queries from users in multiple employee-facing forums
  • Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay informed about the Microsoft Roadmap of upcoming enhancements to their products and services.
  • Make GenAI tool recommendations that align to Experian use cases for users
  • Build business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities.

Qualifications

Bachelor's degree in business management, related field or equivalent experience.

  • 5+ years' experience in internal product development.
  • Excellent written communications with audiences at all levels
  • Experience using GenAI and developing use cases
  • Instructional design experience a plus
  • Articulate experience is a plus

Additional Information
  • Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

  • This is a fully remote job opportunity. #LI-Remote
  • Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Community DevelopmentUser Experience (UX) DesignIntegrated Product TeamInstructional DesignGenerative Artificial IntelligenceOnline CommunicationProject Management

Other Skills

  • Business Administration
  • Data Reporting
  • Relationship Building
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