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Customer Service

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Key responsabilities:

  • Interact with customers through multiple channels to offer assistance, process orders and payments, clarify product information, and suggest personalized solutions.
  • Listen to customer concerns with empathy, provide prompt resolutions, maintain accurate knowledge of company policies and use CRM systems for documenting interactions.
Open Look Business Solutions logo
Open Look Business Solutions SME https://open-look.com/
51 - 200 Employees
About Open Look Business Solutions
Open Look has built the engine to drive your publishing and media processes to take your business to the next level. The senior management team at Open Look has over 40 combined years of experience in publishing-based settings and knows how to apply outsourcing to match your needs. As a full-service publishing house, Open Look provides clients with the peace of mind of working with one provider capable of assisting with all functions of their business processes. Our team has the experience to assist clients in all areas of the publishing process, including marketing, publication design, website development and support, telemarketing and sales, printing, distribution, and more. For more details, please visit our website - www.open-look.com Our team provides the client with dependable resources, to maximize or improve current processes and efficiency. Through our experienced ownership and staff based both in the US and overseas, Open Look has the formula to deliver high ROI to our clients.
See more Open Look Business Solutions offers

Job description

  • Interact with customers via various channels (phone, email, chat, or in-person) to provide information, address inquiries, and resolve issues promptly and professionally.
  • Assist customers in placing orders, processing returns or exchanges, and resolving billing or payment-related concerns.
  • Listen attentively to customer concerns and complaints, showing empathy and understanding, and working towards a resolution.
  • Provide accurate and up-to-date information about products or services, including features, pricing, availability, and delivery options.
  • Offer personalized recommendations or solutions based on customer needs and preferences.
  • Maintain thorough knowledge of company policies, procedures, and products/services to provide accurate and consistent information to customers.
  • Utilize customer relationship management (CRM) systems or databases to document interactions, update customer profiles, and track customer inquiries and resolutions.
  • Collaborate with other departments or teams, such as sales, technical support, or logistics, to address complex customer issues or escalate problems when necessary.
  • Handle customer complaints or escalations in a calm and professional manner, seeking assistance from supervisors or managers when needed.
  • Proactively identify opportunities to enhance the customer experience and suggest improvements to processes or policies.
  • Strive to meet or exceed performance targets, such as response time, customer satisfaction ratings, or sales conversion rates.
  • Maintain a positive and professional attitude, even in challenging situations, and contribute to a positive team environment.
  • Stay updated on industry trends, product knowledge, and customer service best practices through training programs or self-study.
  • Adhere to company guidelines and ethical standards when handling customer information or resolving issues.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Organisational PoliciesPositive PsychologyData AnalysisMicrosoft Dynamics CRMPerformance AnalyticsProduct Knowledge

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Problem Solving
  • Collaboration
  • Stress Management
  • Proactivity
  • Teamwork
Are you interested?

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