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Remote Live Chat Agent

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree or HSC with 1 year experience, Customer care focus, Good English skills and typing speed, Able to work under pressure and meet targets.

Key responsabilities:

Handle customer queries on various platforms
Maintain accurate customer records
Identify and escalate priority issues
Actively participate in team meetings

Jiffy Lube International SME https://franchise.jiffylube.com/

201 - 500 Employees

See more Jiffy Lube International offers

Job description

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team

Qualifications

A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends